The fee for the seminar is $50.
The Andrew Young School of Policy Studies invites you to a workshop on Managing Customer Service
Learn about a model developed and tested for use in the public sector. This model works whether your customers are individual citizens, businesses, nonprofits or other governmental agencies. The model enables you to identify the key factors that drive customer and stakeholder satisfaction with your organization. Don’t just measure satisfaction. Find out how you can use the model to improve satisfaction.
As an organization you need to do two things to succeed -- create value for customers and get fully recognized for the value you create. The first step is to understand how customers and stakeholders view your organization. How do they perceive their needs? What leads to satisfaction? What service expectations do they have? How do your customers’ service expectations affect their satisfaction with your performance? Find out the answers to these questions and learn how customer service drives customer satisfaction. Don’t just measure satisfaction – learn how to "move the meter"!
Instructor Bio
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