Learn about a model developed and tested for use in the public sector. The model enables you to measure employee satisfaction with multiple dimensions of the workplace. As an organization you succeed through your employees. Employee satisfaction directly impacts employee absenteeism, retention, and hiring costs. Employee satisfaction can even affect your ability to attract qualified workers. And it impacts customer satisfaction too. The first step to better managing employee satisfaction is to understand how your employees view their workplace. How do they perceive their peers, their immediate supervisor, agency leaders, advancement and training opportunities and more? What are the key drivers of employee satisfaction? Don’t waste your time and budget on approaches that don’t give you specific, actionable feedback to guide improvement. Find out the answers to these questions and learn how you can use this model to improve satisfaction.

Instructor Bio

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