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The Forum for Cross-Channel Merchants
Monday, May 07, 2012
Three Key Thematic Programs.
Your Choice to Mix and Match
The latest and greatest techniques for reaching consumers and customers, attracting them, and increasing their value wherever they are found. Whether it’s a print catalog, an e-commerce site, a smartphone, tablet, or social networking site, this track will help you use all your channels to market better.
A deep-dive into operations and fulfillment, offering thought leadership and a new way of thinking. You’ll discover fresh ways to streamline your operations, make your touch points more effective, and, ultimately, increase efficiency.
Fine-tuning the relationship between brand and customer, but also the relationship between operations and marketing. This series of sessions will address the ways your company can work closer to break down silos, discover new efficiencies, and improve the customer experience.
Key Training Workshops. These intensives are the beginning of your Forum experience. Join experts for in-depth full-day and half-day sessions where you'll discuss your most pressing challenges and innovative solutions.
Monday, May 7
A Guide to
the New Customer
of Smaller Operations
Make Great Together:
Lance Curran, Threadless
Tuesday, May 8
Eyes Don’t Lie: Bridging the
Innovations In E-Commerce Order Fulfillment
a Cross-Channel World
Engaging With Your Customers in Real Time
The Top 25 Traits of 50 B2B Companies
Your Customers Are on the IPad. Are You?
The Free Shipping Challenge
4 Simple Ways to Improve Your Operations
and Offline for
Targeted Consumer Engagement
Leverage Catalog Assets Across Channels
Click Attribution for Cross-Channel Merchants
Make Fulfillment a Marketing Asset
15 Tips for a More Effective Distribution Center
Brand Rituals: Bond with Customers for Life
Wednesday, May 9
Should You Be Selling on Facebook?
Breakdown of a Perfect Checkout Page
Inventory Planning for Cross-Channel Retail
Five Things To Know About Fulfillment
Using Your Customer Database for Organizational Excellence
How Color Improves Sales
How Mobile Changes Everything
Survivor Panel: 60 Tips in 60 Minutes
Systems Strategies in an OmniChannel World
Benchmarking CRM Competitiveness
Tis the Season to be Busy: Preparing for Holiday 2012
Christine Hsu, Tommy Hilfiger and Bill Worple, Best Buy
Hosted by Melissa Campinelli, Retail Online Integration
With everything in one place, meeting your peers is easy at The Forum. But even if you spend your whole day developing your skills with our experts and discovering new solutions in The Zone, you still have time to connect at The Forum Mixers.
Monday, May 7
5:00PM - 6:30PM
Opening Cocktail Reception
Tuesday, May 8
7:30PM - 9:00PM
Forum Party @ The Water's Edge
1120 Avenue of the Americas
New York, NY 10036-6700
TrustWave - Trusted Commerce
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