The two-day public workshop is an economical way to gain valuable problem solving skills and evaluate the Cause Mapping approach for your organization.

You Will Learn How To:

• Analyze problems thoroughly and effectively
• Be more effective in a group or with a team when solving problems
• Communicate complex issues visually and verbally
• Take the emotion, opinion and speculation out of problem solving
• Develop a process/systems approach to managing your operations
• Anticipate problems to prevent them from occurring
• Frame each problem as an opportunity to learn and improve
• Outline problems in the context of the overall goals
• Prioritize problems more efficiently and objectively

Cause Mapping Approach

Cause Mapping is an extremely effective "systems thinking" approach to root cause analysis that significantly improves communication in group problem solving. In the Cause Mapping workshop, participants will learn that problem solving is about identifying and eliminating specific causes. The simple three-step process benefits people at all levels in an organization (executives to front-line employees) by creating a visual picture, the Cause Map, of how to prevent past problems for the purpose of improving business performance. This Cause Map is a simple, visual tool for capturing these specific causes and making the information available throughout an organization.

This workshop teaches individuals and groups how to analyze, document, communicate and solve problems effectively.

Applications

The Cause Mapping process is based on pure cause and effect analysis and can be applied to any type of problem. Some examples include:

• Equipment failures
• People issues
• Production losses
• Safety incidents
• Medical errors
• Work process deficiencies
• Customer service problems