Coaching Skills for Front-Line Staff in Workforce Development (OE-08-01)

Columbia, Maryland
Thursday, December 07, 2017
Coaching Skills for Front-Line Staff in Workforce Development (OE-08-01)
Thursday, December 07, 2017 9:00 AM - 4:00 PM (Eastern Time)

Loyola University, Columbia Graduate Center
8890 Mcgaw Rd # 130
Wooded Way Building, 1st Floor
Columbia, Maryland 21045
United States

Map and Directions

Coaching Skills for Front-Line Staff in Workforce Development
December 7, 2017
6 hours

There’s an epidemic in the workforce development field: telling.  Yes…telling!

It’s time to change, because our workforce climate has changed. Job-seekers respond better when we ask, not tell. When we coach, we help our customers uncover their hidden potential. That helps them grow in confidence and hope – so critical after suffering job loss or entering the workforce for the first time.

So, how do we do this? For starters, asking the ‘right’ questions of a job-seeker puts the responsibility back on them – not you. It empowers them to take ownership of the career-securing process, and that leads to better organizational outcomes.

In this highly interactive and engaging session, you'll learn how to:

  • Use the Career Development Process as a compass with your customer
  • Increase job retention by helping customers tap into their values
  • Ask the right types of questions that help your customer take action
  • Apply coaching techniques to help customers break through barriers
  • Foster trust within minutes, using proven rapport-building techniques

 As a bonus, you'll  Take away Tammy’s Top Coaching Questions for Job-Seekers


 

Contact Information

Payment Instructions

  • Registration Deadline: November 22nd

    $295/person

    Register by November 8 and save $20!

    If paying by check, please make payable to Workforce Excellence Group, LLC, and mail to 332-140 Village Road, Suite 150, Westminster, MD 21157.

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