Cisco CVPD Java for Studio (v11): Reston VA or Remote Webex w/ Hands On

Monday, October 23, 2017

Training the Experts
Expert Training in CVP Scripting, VXML, Speech Recognition
Cisco CVPD Java for Studio (v11): Reston VA or Remote Webex w/ Hands On
Monday, October 23, 2017 - Friday, October 27, 2017

CVPD-Java v11 Training:   Using Java to Extend Call Studio and VXML Server Functionality

This class is a hands-on programming course teaching participants to extend the functionality of Call Studio and VXML Server using the Java.

Participants learn to write, compile, deploy and maintain custom components for Call Studio and VXML Server in the CVP V11 environment. All topics are consistent with prior versions of CVP.

Participants must be familiar with Call Studio and know a small amount of Java or similar programming language.


·        Standard Actions and Decision  to execute functions on VXML Server such as obtaining the IP address for setting the Default Media Server, for accessing substrings, validation of dates and times, performing date arithmetic.

·        Configurable Action and Decision elements - creating new elements in Studio. Substring element, String Length element, Read File of name=value pairs, Read an XML file, Date comparison element test if a date is in the past, future, or today.

·        Say it Smart plugins - Say it Smarts convert data into a list of audio files and/or text for TTS playback. For example, create a plugin to spell data to the caller. Example, speaking a date in European format.

·        Start of Call classes - Create session variables or VoiceXML Properties based on ICM passed data, or database or file.  Example, access a database to create root document VXML Properties.

·        End of Call classes - execute code at the end of visit to an application, regardless of how the visit ends (hangup, complete, error, application transfer, telephony transfer). Example, determine if call ended with an error, write to a custom log file.

·        Start of Application classes - execute application specific code whenever VXML Server is started or the application is updated. This is often used to create customer detail records. Example, create persistent variables.

·        Create Persistent Variables - Global variables and Application variables remain in memory between phone calls but can only be accessed through Java code.

·        Dynamic Menus - configure Settings and Audio for Studio elements at runtime using Java. This is especially useful for building Dynamic Menus with varying number of options and audio prompts. Example, create a Dynamic Menu based upon caller's account number.

·        Extend existing Studio elements to add/modify settings, catch Java exceptions, encapsulate multiple elements



·        Working knowledge of CVP Call Studio

·        Basic experience programming with Java or a similar programming language


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