Formally or informally, a supervisor fills the roles of both coach and disciplinarian. While those roles require very different skills, the goal is the same: behavioral change. Great coaches often bring out performance results that employees may not realize they can accomplish, but what happens when an employee can’t perform to established expectations – or simply doesn’t want to? This class will help you become a supervisor who can minimize potential liabilities, ask the right questions and guide the process through with a skilled hand.
By the end of this training program, you will be able to:
*Apply coaching techniques to avoid the need to discipline.
*Create a performance improvement plan.
*Distinguish when and how to discipline effectively to achieve your objectives.
Cancellation Policy: Vigilant charges half the price of a class for no-shows or cancellations with less than 72 hours’ notice.