Customer Service: The Big 5 Competencies (on demand)

Saturday, August-27-22
Customer Service: The Big 5 Competencies (on demand)
Saturday, August-27-22


Cost: $155

The self-study program contains the same content as the webinar with asynchronous interaction between you and the facilitator. Participants are required to thoughtfully engage with the content through written responses, an explicit statement of their goal, and an action plan.

The training is based on the philosophy that the common denominator in any organizational community is RELATIONSHIPS. The workshop will give the attendees some practical tools and techniques that will help them improve their ability to build relationships with customers using the big 5 competencies. The entry points of the Workshop are as follows:


DEVELOPING A THOUGHTFUL CUSTOMER SERVICE PERSONA

Learning Objective

understand how to use the big 5 skills for outstanding customer service

Learning Outcome

develop thoughtful relationships with customers based on an understanding of the big 5

Topics:

  1. Introduction, agenda and outcomes
  2. The big five competencies
  3. Do I know the big picture?
  4. Do I know how to establish an authentic connection?
  5. Do I know how to deliver timely, accurate, and thorough service?
  6. Do I know how to value and respond to unique needs?
  7. Do I know how to repair and strengthen customer relationships?
  8. Your action plan

 

Contact Information

  • Breakview Training Inc
    Phone: 1.866.377.0165 ext 225
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