Customer Service - Instructor Led Webinar (1 on 1)

Thursday, December 31, 2015

Customer Service - Instructor Led Webinar (1 on 1)
Thursday, December 31, 2015


 

Cost: $295.00

please use code EA45 to receive 10% discount


The instructor led online course incorporates the same modular design of all our courses tailored to your specific needs.

It takes place in 1 one-on-one sessions that run 2.5-hours each.  Find an open time slot (don't forget to change the calendar to reflect your time zone): Click here to open our webinar calendar.

All you will require is a web browser with internet access to enjoy a rich multimedia learning opportunity. 

You can now attend our webinars using your mobile device. Download and install the FREE Adobe Connect app from the Google Play StoreApple iTunesAndroid Market, or Blackberry App World.
Wi-Fi connection recommended.

At the close of the session, the workshop facilitator will require you to develop your own Personal Action Plan in order to solidify a commitment to outstanding service practice.

DEVELOPING A THOUGHTFUL CUSTOMER SERVICE PERSONA 
Learning Objective
understand how to use the big 5 skills for outstanding customer service

Learning Outcome
develop thoughtful relationships with customers based on an understanding of the big 5 

Topics:

Introduction, agenda and outcomes 
The big five competencies
  • Do I know the big picture?
  • Do I know how to establish an authentic connection?
  • Do I know how to deliver timely, accurate, and thorough service?
  • Do I know how to value and respond to unique needs?
  • Do I know how to repair and strengthen customer relationships?
Your action plan

Contact us at 866.377.0165 ext 225 for more information.

System Requirements:
You can now attend our webinars using your mobile device. Download and install the FREE Adobe Connect app from the Google Play StoreApple iTunesAndroid Market, or Blackberry App World.

• Adobe Flash Player for the browser (version 10.1 or higher)
• Minimum bandwidth requirement is DSL/Cable (wired connection recommended)
• Minimum 1 GHz processor recommended


 

Contact Information

© 2019
Quick, easy and affordable online event registration and event management software for all event sizes.