Fall 2018 From Tools to Relationships - The Dartmouth Institute Microsystem Academy

Lebanon, New Hampshire
Thursday, September 13, 2018
Fall 2018 From Tools to Relationships - The Dartmouth Institute Microsystem Academy
Thursday, September 13, 2018 - Thursday, January 24, 2019

The Dartmouth Institute Microsystem Academy
Level 5, WTRB
1 Medical Center Drive
Lebanon, New Hampshire 03756
United States

Eighty percent of staff at the front lines of care reported what they needed help with the most during the improvement process was the personal process -- interactions with people and team building -- not the technical knowledge of improvement.

-- Godfrey, 2013.

The aim of this program is to develop team coaching skills, including communication and conflict management skills, emotional regulation, motivation, inspiration, active listening, humble inquiry and relational coordination in health care improvement efforts.

Program Description:

This five-month program follows an action learning model of didactic, demonstration, practice, and feedback to support individual learning and practice.


Anyone coaching interprofessional improvement teams would benefit from the additional knowledge, and communication and conflict management skills in a rapidly changing health care environment.

Two face-to-face sessions at the Dartmouth Institute in Lebanon, New Hampshire and three virtual session through Adobe Connect.

From Tools to Relationships Cost:

The cost of the From Tools to Relationships 5 month program is $2500. This does not include your travel and lodging.


Contact Information

  • Cherie Caviness
    Adminstrative Assistant
    Level 5, Williamson Translational Research Building
    1 Medical Center Dr.
    Lebanon, NH 03756
    Tel: 603-653-0880
    E-mail: Cherie.L.Caviness@Dartmouth.edu

Payment Instructions

  • We do accept checks. If you will be paying by check, please contact Cherie Caviness for info.

    For participants from outside the United States, we accept bank wire transfers; please contact Cherie Caviness for specific information.

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