Executive Site Visit to UMass Memorial Health Care

Worcester, Massachusetts
Tuesday, July 24, 2018
Executive Site Visit to UMass Memorial Health Care 
Tuesday, July 24, 8:00 AM - 4:00 PM (Eastern Time)

UMass Memorial Health Care
55 Lake Ave. North
Worcester, Massachusetts 01605
United States 
Map and Directions

How ​do ​you ​initiate ​and ​sustain ​the ​lean ​transformation ​of ​your ​organization?

Results can be achieved by any means necessary. But in an organization that practices continuous improvement, these means are anchored on the principles for operational excellence. Moreover, the practice of behaviors aligned with principles must start with senior leadership. We call these ideal behaviors - and you must first model the way. Our experience has taught us that one of the leadership practices fundamental to initiating and sustaining a lean transformation is to "go and see" what good looks like. See for yourself how an organization has achieved the practice of ideal behaviors from the senior leadership team down to the front lines. 

During this one-day session participants will experience how the Senior Leadership Team at UMass Memorial Health Care visually manages the priorities of the organization. Participants will also spend time in the gemba learning how staff and physicians partner to deliver value to their patients. 

Benefits to participants:
  • Gain a deeper understanding of the role and behaviors required of a senior executive in leading a lean healthcare organization.
  • Gain insight from UMass Memorial's successes, and failures, to address the most challenging issues leaders face on the transformation journey.
  • Learn how to sustain the improvement by going beyond the "tools," by aligning the organizations culture around the guiding principles.
  • See how leaders create a work environment focused on developing people to identify and solve problems daily.
Registration Fees: $1,000
Date: Tuesday, July 24, 2018
Duration: 1-day
Faculty: UMass Leadership and Catalysis Staff
Who Should Attend: Senior Leadership and Operational Leadership Teams

Click here for complete information on CE credits, provided by MetaStar

Substitution and Cancellation Policy
Attendee substitutions may be made without penalty at any time. Full refunds will be issued if written notice of cancellation is received on or before June 24, 2018. If cancellation is received after this date, a refund will be issued minus a $200 fee per person for each cancelled session. If a registered attendee does not provide written cancellation prior to the program date and does not attend, no refund will be issued.


Contact Information

  • If you have any questions about the programs, location, or registration, please feel free to call our team at 920-659-7500.