Celent Roundtable | Digital Journeys and Emerging Technologies: Why Digital Engagement Will No Longer Be Optional (Invitation-only)

Friday, November 02, 2018
Celent Roundtable | Digital Journeys and Emerging Technologies: Why Digital Engagement Will No Longer Be Optional (Invitation-only)
Friday, November 02, 2018 1:30 PM - 4:30 PM (GMT)

MMC Conference Room Sun
Tokyo Midtown Tower
9-7-1 Akasaka, Minato
Tokyo, 107-6245

Map and Directions


Celent is pleased to hold our next installment of our Roundtable Series in Tokyo. This exclusive, invitation-only event will allow senior leaders of leading financial firms to discuss the latest trends, developments, and innovations related to financial services and technology. Daniel Latimore, Celent’s Senior Vice President of Banking, will be returning to Tokyo to join Eiichiro Yanagawa, our Tokyo-based expert on financial technology.

The three-hour interactive session includes peer-to-peer discussions among the participants. Celent Analysts will discuss global trends in Digital Journeys and Emerging Technologies and offer their points of view, mentioning specific effective tools and technologies to address pressing challenges and opportunities. Interactive discussions will follow.

Filled with concrete examples from around the world, the session will discuss new technologies, emerging and existing competitors, and financial firm’s responses. What are the new sources of value the financial firms can provide to their customers? How can they change the relationship? And what are the implications in Japan?

This is a great opportunity to learn about how technology transformation projects and new technologies are affecting financial services. Customer service excellence requires consistently exceeding customer expectations. Too many Financial Institutions think a slick new digital outfit alone will make the look beautiful.

FIs can’t deliver excellent customer service with digital alone. Since beauty is in the eye of the beholder, FIs pursuing customer service excellence must execute well when and how their customers choose to interact with them. Celent's research finds that for the overwhelming majority of US/ Japan adults, this means executing well both digitally and in-person.


Attendees will exclusively be from Financial Institutions including CIOs, Chief Data Officers, Chief Digital Officers, Chief / Senior IT Architects or similar FIs executives, (no vendors or media). This format is designed to promote interactive debate. 

Registration in advance is required as space is limited. To attend or if you have questions about the event please contact Eiichiro Yanagawa via eyanagawa@celent.com


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