2019 Customer Service Certificate Program

Henrico, VA
Tuesday, April 16, 2019
2019 Customer Service Certificate Program
Tuesday, April 16, 2019 9:00 AM -
Thursday, April 18, 2019 4:00 PM (Eastern Time)

Henrico DPU Water Treatment Plant
10111 Three Chopt Rd
10101 Three Chopt Rd (GPS address)
Henrico, VA 23233
United States

Map and Directions

This three-day training is structured both for Customer Service Professionals who still need one or two courses to earn their certificate, as well as those wishing to take all three courses of the complete program.

Registration fee (includes Workbook, Lunch and Snacks)
Full Conference - all 3 days $299.00
Single Day $110.00 per course

Curriculum is composed of three courses 
  • Course 1: Customer Relationship Building: Addresses the skills necessary to provide excellent customer service to internal and external customers. 
  • Course 2: The Business of Customer Service: Emphasizes teamwork skills as necessary to providing excellent customer service to internal and external customers.
  • Course 3: Water Industry Operations: Emphasizes your understanding of your role as a member of the larger community of water industry professionals who are serving the public by working for water utilities responsible for a safe and adequate water supply.

Click the link to download the event flyer
 

Contact Information

 

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