Human Error Prevention

Wednesday, 03 September 2014
Human Error Prevention
Wednesday, 03 September 2014 08:30 -
Friday, 05 September 2014 16:00 (Central European Time)

Amsterdam Marriott Hotel
+31 20 607 5555
Stadhouderskade 12
1054 ES

Map and Directions


Price: £1,910.00 (excl VAT-discounts may be available).

If you think human error is the real cause of your quality problems then think again! It isn’t. Human error is only the symptom, never the cause. It is the starting point of your investigation, never the conclusion. 

Over the last 5 years delegates from over 245 companies and from at least 4 regulatory agencies have attended this course. All have gone away with very practical tools and techniques to help reduce so-called ‘human error’. Remember, error reduction will potentially save you £millions and protect you from severe regulatory action. You will go away with the tools needed to reduce errors, protect your business and drive continuous improvement.

What You Will Learn

  • Best industry practices: how the best companies gain regulatory and commercial advantage from reducing human error
  • The psychology of human error: why do we all make mistakes?
  • That human error is only the start of any investigation, never its conclusion
  • The anatomy of problems and mistakes and why these are due to multiple contributing factors, never a single root cause!
  • How to design processes and procedures to reduce human error
  • Practical guidance on how to drive out complexity at every level… for good
  • How to build in reliable ‘system safeguards’ to detect mistakes early on
  • How to ‘error proof’ processes and procedures

Course Outline

Good Industry Practices: Learning from the best

  • The ‘top ten’ rules for error reduction. What the best companies do and how they gain commercial and regulatory advantage from reducing human error
  • Learning from the experts. How have the aviation, nuclear and other ‘zero risk’ industries reduced human error?
The ‘Psychology’ of Human Error: How to make the right decision
  • Understand how your brain absorbs and interprets information before making a decision
  • Good decision making strategies – tools and techniques that will dramatically improve your decision making and reduce errors
  • How to create the right working environment for good decision making and error reduction
How to Prevent Recurrent Non-Compliances: Learning from your mistakes
  • Creating an open culture for easy reporting of mistakes
  • How to report any error accurately and quickly
  • Data interpretation and action: how to use data from your quality system (deviations, complaints, reprocessing, audit observations etc) to identify and fix the root cause of human error
Keeping Things Simple: How to remove complexity to reduce human error
  • Practical tools and techniques to simplify your:
  • Standard Operating Procedures to improve compliance
  • Batch Manufacturing Records to reduce documentation errors
  • Manufacturing Processes to improve efficiency
  • Quality Management Systems
The Importance of User Centred Design: How to ‘design out’ human error
  • Documentation – Batch Manufacturing Records and Standard Operating Procedures
  • Equipment
  • Plant design and manufacturing processes
The Importance of ‘System Safeguards’: How to stop errors ‘getting through’
  • How to design systems for early error detection
  • Deviation and CAPA systems – how to improve speed and reliability
  • Audit and self-inspection programme – how to improve sensitivity and efficiency
  • Key Performance Indicators – how to select accurate and reliable measures of performance
Error Proofing Tools and Techniques
  • How to spot potential causes of errors and mistakes before they happen

Course Tutors

  • Dr Terry Snape
  • Mr Stewart Green

Discussions and Working Groups

A significant proportion of course time will be devoted to group work, where delegates have the opportunity, through case studies, to put theory into practice.

Additionally, discussion periods, including a course tutor panel session, provide delegates with an opportunity to obtain answers to their specific questions and concerns.

The start and finish times given are approximate, please contact our office for further information.


Contact Details

Payment Instructions

  • Payment Methods

    By Bank Transfer — We are happy to accept payment directly into our bank account so long as:
    • the full amount of the invoice is received net of all local and UK bank charges within 30 days from date of invoice
    • the payment timescale quoted at the bottom of our invoices is strictly adhered to
    • a remittance slip giving clear details of our invoice number is received at this office to coincide with the payment being credited to our bank account

    Our bank details will be sent with the invoice.

    By Cheque — Payment should be made by sterling cheque drawn on a UK bank and payable to NSF Health Sciences Ltd. Please ensure that the full invoiced amount, net of all local and UK bank charges, is received within 30 days from date of invoice. 

    Please note that, in both cases, if any bank charges are deducted prior to receipt, this amount will be re-invoiced to yourselves.

    By Credit or Debit Card — By phoning our UK office on +44 (0) 1751 432999 with your card details. Please note that if using this method a 2.5% service charge will be added to the total amount. The total purchase price (including VAT if applicable) and service charge will be displayed prior to confirming the order.

    Payments — A VAT invoice (if applicable) will be provided (VAT Reg No. GB 927 3679 85). Settlement must be received at least 10 working days prior to the course start date. Cancellations within 25 working days of the course start date are subject to charges (see Cancellations section below). If a Purchase Order number is necessary to effect settlement of our invoice, please provide.

    Cancellations — Written cancellations with a full refund will be accepted up to 25 working days before the start date of the course. A fee of 50% will be payable for cancellations received between 10 and 25 working days before the start of the course. Full course fees will be charged for cancellations received within 10 working days of the course start date. Delegate substitutions may be made at any time up to the start of the course. Refunds will be made within 30 days of receiving the written cancellation by the same method that payment was made.

    Late Payment Clause

    We understand and will exercise our statutory right to claim interest at 2.5% above the prevailing Bank of England base rate under the Late Payment of Commercial Debts (Interest) Act 1998 if we are not paid according to our agreed credit terms.

    The programme and other information contained on this website are correct at the time of publishing and are published in good faith. We reserve the right to make any changes which may become necessary.

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