CEO Summit

Chicago, Illinois

Also open to board members and senior executives


Patrick Charmel, CEO of Griffin Hospital (Derby, Conn.) named one of Fortune Magazine’s 100 Best Companies to Work For in America for the past nine years and a 2007 Premier/CareScience National Quality Leader

Dr. Delos “Toby” Cosgrove, CEO of Cleveland Clinic, who will discuss Cleveland Clinic’s Patients First Initiative, including the appointment of a Chief Experience Officer to oversee a new division focused exclusively on improving the patient experience

Marcia Hall, CEO of Sharp Coronado Hospital, part of the Sharp HealthCare System (San Diego, Calif.), which was awarded the Malcolm Baldrige National Quality Award in March 2008

Richard A. Hachten II, FACHE, President of Alegent Health (Omaha, Neb.), the largest not-for-profit, faith-based health care system in Nebraska and southwestern Iowa, whose focus on “living the mission” has resulted in growth in volumes of services, profitability, patient and employee satisfaction, and quality outcomes

F. Nicholas Jacobs, CEO of Windber Medical Center (Windber, Pa.), who will decribe how the components of the Planetree model have been integrated into the organizational culture of Windber Medical Center, an independent, 82-bed community hospital, and how this patient-centered approach has had an impact on quality and patient safety

Gail L. Warden, President Emeritus of Henry Ford Health System (Detroit, Mich.), will issue a call to action, challenging attendees to translate what they have learned at the Summit into tangible action steps for change within their organizations 

Charles Darby, former CAHPS Project Officer, Agency for Healthcare Research and Quality and Dale Shaller, Principal, Shaller Consulting and Managing Director, National CAHPS® Benchmarking Database who will present their research related to academic medical center drivers of success on HCAHPS

Susan Frampton, President of Planetree, a network of more than 140 hospitals and health care organizations in 32 U.S. states, the Netherlands and Canada, working together to implement and innovate in patient-centered care

Click here for a full agenda of the meeting


Since the publication of the Institute of Medicine report in 2001 identifying patient-centered care as one of the six aims of a quality health care system, the phrase “patient-centered” has been often repeated, frequently by individuals and organizations who have vastly different understandings of what constitutes patient-centered care. The adoption of the HCAHPS patient experience of care survey as a national standard and the launch of public reporting of HCAHPS data has raised hospitals’ awareness of the need to take action to improve the patient experience,
but many are uncertain of where or how to start to become more patient-centered.

This day-long summit for hospital CEOs will address these questions by focusing on strategies for comprehensively transforming the patient and staff experience and enhancing organizational performance. At the meeting, Planetree and the Picker Institute will release a new Patient-Centered Care Improvement Guide which will present best practices in initiating and sustaining a culture of patient-centered care, specifically addressing common barriers to implementation.


Downtown Chicago Marriott • 540 North Michigan
Avenue • Chicago, Illinois 60611


This program is generously funded by the Picker Institute, an international non-profit organization that supports research in the field of patient-centered care. This funding allows us to waive the registration fee for participants, but participants will be responsible for their own travel expenses.

C O - H O S T E D  B Y  P L A N E T R E E  A N D 
T H E  P I C K E R  I N S T I T U T E


Contact Information

  • Sara Guastello
    Phone: 203-732-7171
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