Scottsdale Institute's 2018 Pop Health Summit

Chicago, Illinois
Wednesday, October 24, 2018


Scottsdale Institute's 2018 Pop Health Summit
Wednesday, October 24, 2018 - Thursday, October 25, 2018

Hilton Chicago/Magnificent Mile Suites
(312) 664-1100
198 East Delaware Place
Chicago, Illinois 60611
United States

Map and Directions

Sponsored by Cerner

"Consumer Activation/Engagement"

WEDNESDAY OCTOBER 24

Hilton Chicago/Magnificent Mile Suites
198 E Delaware Place, Chicago
Wheaton Room, Second Floor

3 pm
Welcome
Janet Guptill, Scottsdale Institute

3:15 pm
Introductions and Objectives of the Summit
John Glaser, PhD and Ryan Hamilton, Cerner

3:30 pm
Goals for Consumer Engagement

  • What is your overall vision for engaging consumers?
  • Where does this fit into your overall organizational strategy?
  • Who are you targeting? What are trying to achieve?
  • What are your goals and measures of success? How will you know you have achieved those results?

5:30 pm
Recap/Agenda Revision for Day 2 as needed

6:30 pm
Reception/Dinner at Luxbar Restaurant
18 E Bellevue Pl, Chicago, IL 60611


THURSDAY OCTOBER 25

Hilton Chicago/Magnificent Mile Suites
198 E Delaware Place, Chicago
Wheaton Room, Second Floor

8 am
Continental Breakfast

8:30 am
Welcome -
Janet Guptill, Scottsdale Institute
Day One Recap - John Glaser, PhD and Ryan Hamilton, Cerner

8:45 am
Strategies for Consumer Engagement

  • Who are the business “owners” for this strategy?
  • What is the governance structure for managing priorities?
  • How are you approaching change management to address the culture shift?

10 am
Break

10:30 am
Tactics – What are you doing/How is it going?

  • Tools – portals, CRM, telehealth, patient monitoring, etc.
  • Process - centralized scheduling, care management integration, etc.
  • Analytics – Data integration, predictive modeling, mobile apps
  • Workforce Development – skills and competencies required

Noon
Lunch

1 pm
Industry Snapshot

  • What have we achieved so far? How mature is the industry in being consumer-centric?
  • Lessons Learned, barriers, etc. What practices do you see in retail and financial services, for example, that we should introduce into healthcare?
  • What are industry disruptors in this space? Is it the consumer technology companies, e.g., Apple? Is it retailers such as Amazon and CVS? Or both?
  • What are the next frontiers in this topic? For example, using data to get micro-definitions of customers?
  • Where are the gaps to close to achieve overall value?

2 pm - 2:30 pm
Wrap-up, Conclusions and Next Steps

 

Contact Information

Payment Instructions

  • While the summit fee is included in your membership dues, attendees are responsible for hotel room and travel expenses.  


 

Donald C. Wegmiller, FACHE, Chairman  |   Tom Sadvary, FACHE, Vice Chairman  |  Janet Guptill, FACHE, Executive Director
7767 Elm Creek Blvd North  |  Suite 208  |  Maple Grove, MN 55369
Phone (763) 710-7089  |   Fax (763) 432-5635
www.scottsdaleinstitute.org