Creating the Comprehensive Patient Experience

Brentwood, California
Thursday, October 31, 2013


2015 Fall Forum

Creating the Comprehensive Patient Experience


THURSDAY, OCTOBER 31


7:30 - 8 am
Continental Breakfast

8 - 8:15 am
Welcome to Scottsdale Institute's 2013 Fall Forum
Don Wegmiller, Chairman, Scottsdale Institute and Chairman and Co-Founder, C-Suite Resources

8:15 - 8:45 am
Welcome to UCLA: Results from the Best Patient Experiences
Tony Padilla, Chief Patient Experience Officer, UCLA Health

8:45 - 9:15 am
Keynote: From Obstacle to Enabler - The Coming Revolution in Health IT
Arthur L. Kellermann, MD, MPH, MPH, Dean, F. Edward Hebert School of Medicine, Uniformed Services University, and former Paul O’Neill-Alcoa Chair in Policy Analysis, RAND Corporation

    The disappointing performance of health IT can be largely attributed to several factors: sluggish adoption of health IT systems that are neither interoperable nor easy to use; and the failure of healthcare providers and institutions to reengineer care processes to reap the full benefits of health IT. The original promise of health IT will be met, if not exceeded, when we create more-standardized systems that are easy to use, truly interoperable, and afford patients ready access to and control over their personal health data. Providers who reengineer their care processes to unlock the potential of health IT and make the patient care experience more friendly and convenient will reap the benefits when payment models are realigned to favor value over volume.

9:45 - 10:15 am
Break

10:15 - 11:30 am
Panel Discussion - Defining and Creating the Comprehensive Patient Experience
Overview and Moderator:
Arthur L. Kellermann, MD, MPH, MPH, Dean, F. Edward Hebert School of Medicine, Uniformed Services University, and former Paul O’Neill-Alcoa Chair in Policy Analysis, RAND Corporation
Panel:
Jennifer Fine, Founding Member, UCLA Mattel Children's Hospital Parents Advisory Council
Virgina McFerran, CIO, UCLA Health
Lynn Skoczelas, VP, Sharp Experience, Sharp HealthCare

11:30 - 12:30 pm
Panel Discussion - Engaging Clinicians and Consumers through Technology
Overview and Moderator:
Harry Greenspun, MD, Senior Advisor, Health Care Transformation and Technology, Deloitte Center for Health Solutions
Panel:
Amy Compton-Phillips, MD, Associate Executive Director, Quality, The Permanente Federation LLC, Kaiser Permanente
Julia E. Hoffman, PsyD, National Director, Mobile Mental Health, US Department of Veterans Affairs
Kerry McDermott, MPH, Senior Director, Health Care Technology Policy, West Health Institute, and former Director of Healthcare, Federal Communications Commission
Fiona McNaughton, Senior Director Solution Management, Truven Health Analytics

12:30 - 1:30 pm
Luncheon

1:30 - 3 pm
Panel Discussion - Community Systemness from the Patient's Viewpoint
Overview and Moderator:
Santiago Muñoz, Chief Strategy Officer, UCLA Health
Panel:
George Conklin, SVP/CIO, CHRISTUS Health
Charles Saunders, MD, CEO, Healthagen, Aetna
Joe Sullivan, Member, Board of Advisors, UCLA Hospital System, and Chairman Emeritus/ Board Member, RAND Health
Anthony White, Founder, Senior Patient/Family Advisor, Torrance Memorial Medical Center and Community Liaison, Cancer Support Community, Redondo Beach

3 - 3:30 pm
Break

3:30 - 5:00 pm
Panel Discussion: Population Health for Better Care
Overview and Moderator:
Samuel A. Skootsky, MD, Chief Medical Officer, UCLA Faculty Practice and Medical Group
Panel:
Molly Joel Coye, MD, MPH, Chief Innovation Officer, UCLA Health
Michael Goran, MD, VP, Actuarial Consulting, Optum
Scott Weingarten, MD, SVP, Chief Clinical Transformation Officer, Cedars-Sinai Health System
Krischa Winright, CIO, Priority Health, and VP, Information Systems, Spectrum Health

5 pm
Wrap-up and Conclusions

5 - 7 pm
Reception

PLEASE NOTE: Dinner reservations are made on your own. For suggestions, see this list of recommended restaurants.


FRIDAY, NOVEMBER 1


Up close and personal at UCLA Health, Ronald Reagan UCLA Medical Center (located on UCLA campus), 757 Westwood Plaza, Los Angeles.

8 - 8:30 am
Continental Breakfast (Ronald Reagan UCLA Medical Center, Atrium)

8:30 - 9 am
Welcome and Overview of Tours and Technologies (Tamkin Auditorium)
Shannon O'Kelley, COO, UCLA Health

9 - 9:45 am
Telepresence Consultation Demonstration

9:45 - 11:45 am
Ronald Reagan UCLA Medical Center Tour
UCLA Simulation Lab Tour

11:45 - 12 noon
Wrap-up and Q&A
Virgina McFerran, CIO, UCLA Health
Shannon O'Kelley, COO, UCLA Health

 

Contact Information

Payment Instructions

  • Member $750/Non-member $850

    We accept payment via credit card, check or invoice. Make checks out to 'Scottsdale Institute' and send to:

    Scottsdale Institute
    Membership Services Office
    1660 Highway 100 South
    Suite 306
    Minneapolis, MN 55416

    Refunds provided in full less $100 through October 25.  Email Margaret Hahn with refund inquiries.  You may also reach her at (952) 545-5880.  Sorry, no refunds after October 25.

Don Wegmiller, Chairman | Shelli Williamson, Executive Director
1660 Highway 100 South, Suite 306 | Minneapolis, MN 55416
Phone: 952.545.5880 | Fax: 952.545.6116
www.scottsdaleinstitute.org