4th Annual Summit on Vocational Rehabilitation Program Evaluation & Quality Assurance
Registration Deadline: August 12

Tampa, Florida
Tuesday, September 13, 2011


Bridging the Gap:
A Difference Through Program Evaluation


4th Annual Summit on Vocational Rehabilitation Program Evaluation & Quality Assurance

Conference At-A-Glance

Download Agenda - PDF

Tuesday, September 13

7:30 - 8:30 am  Registration: Audubon Foyer (outside Audubon Ballroom B)
8:30 - 8:45 am Welcome: Bill Palmer, Director, Florida Division of Vocational Rehabilitation and The Rough Riders, City of Tampa
Location: Audubon Ballrooms B & C
8:45 - 10:00 am Keynote: S. Tom Foster, Jr., Ph.D. Area Leader and Professor,
Global Supply Gain Management Marriott School of Management, Brigham Young University

"10 Ways To Improve Your Quality Improvement Efforts"
Location: Audubon Ballrooms B & C
10:00 - 10:45 am Keynote Panel & Audience -- Questions and Answers
10:45 - 11:00 am  Break
11:00 - 12:15 pm Audubon Ballroom B
Economic Impacts of West Virginia Division of Planning and Managing Rehabilitation Services on Consumers with Significant Disabilities: Realistic Return-on Investment Models for State- Federal VR
Presenters: Deborah Lovely, Director, MA., WVDRS, CSA VR; and Pisnu Bua-Iam, Senior Manager, MA., WVDRS, NRA, RPEN, CSAVR
Audubon Ballroom C
Data Visualization Tools for VR Planning and Managing
Presenters: Michael Quinn, AL Vocational Rehabilitation; Jeff Pflueger, Consultant; and Susan Stoddard, Ph.D., InfoUse
White Ibis
RSA 911 Data is a Gold Mine if You Have the Right Shovel!
Presenters: Sukyeong Pi, Ph.D., Michigan State University; and Virginia Thielsen, Ph.D., Michigan State University
12:15 - 1:30 pm Lunch: On Your Own
1:30 - 2:00 pm Special Guest: Lynnae Ruttledge, Commissioner Rehabilitation Services Administration
Location: Audubon Ballrooms B & C
2:00 - 2:30 pm Opportunities to Participate on the Rehabilitation Program Evaluation Network (RPEN)
A New Division of the National Rehabilitation Association
Presented by: William Crimando and Terri A. Lewis
2:30 - 3:00 pm Networking Break
3:00 - 4:30 pm  Audubon Ballroom B
System Integration: Aligning VR Agency QAlPE, Planning and Managing
Presenters: Bob Burns, VR and John Halliday, Senior Policy Specialist, Institute for Community Inclusion, University of Massachusetts Boston; David Norman, Program Implementation Specialist, Texas Division for Rehabilitation Services; and Susan Stoddard, Ph.D., President, InfoUse, Berkeley, CA
Audubon Ballroom C
Balanced Score Card: Model, Application, and Implications for Grant Management
Presenters: Terri Lewis, Rehabilitation Institute; and Michael J. Millington, Ph.D.,Director, National Clearinghouse of Rehabilitation Training Materials
White Ibis
Assessment of VR Employee Climate to Drive Change: Design, Administration, Analysis and Strategic Integration
Presenter: Steven W. Collins, Ph.D., Division of Vocational Rehabilitation, Florida Department of Education
5:00 - 7:00 pm Reception -- provided by The Able Trust
Location: Snowy Egret, 2nd Floor, Grand Hyatt Tampa Bay

Wednesday, September 14

7:30 - 8:30 am

Registration: Audubon Foyer (outside Audubon Ballroom B)

8:30 - 9:30 am

Jon Desenberg, Policy Director, The Performance Institute
"The GPRA Modernization Act: Driving Performance and Execution through Data Driven Decision Making"

9:30 - 9:45 am Break
9:45 - 11:00 am Audubon Ballroom B
Rapid Process Improvement: Utilization of a Structured Approach for Making Breakthrough Performance Improvements
Presenters: Libby Moody, MPA, Division of Vocational Rehabilitation, Florida Department of Education; and Carmen Dupoint, Division of Vocational Rehabilitation, Florida Department of Education
Audubon Ballroom C
Designing an Integrated Quality System: A Case Study in Moving Quality Efforts to the Next Level
Presenter: L. Douglas Wilson, B.S., M. Ed., MPA, CPM, Senior Consultant, Region VI TACE University of Arkansas Currents and Chief Solutions Design Officer, 9by9Solutions
White Ibis
Establishing a Milestone Rate Payment System for Supported Employment Service Providers
Presenters: Thomas Guiffre, SVRC, NYS ACCES-VR; and David Vandergoot, Ph.D., Center for Essential Management Services
11:00 - 11:15 am Break
11:15 - 12:30 pm Audubon Ballroom B
Project Management: The Key to Eliminating Maine's Waiting for VR Services
Presenters: Betsy Hopkins, Director, Division of Vocational Rehabilitation, Maine Department of Labor; and Karen Fraser, Director, Division of Quality Assurance, Maine Department of Labor
Audubon Ballroom C
Geographic Information systems (GIS) and VR Program Needs Assessment: Location Unserved and Underserved Areas and Clients
Presenters: Todd Sink, Research Specialist II, PhD., WV Division of Rehabilitation Services; and Pisnu Bua-Iam, Senior Manager, MA, NRA, RPEN, CSAVR, WV Division of Rehabilitation Services
White Ibis
Burnt Toast: Who is Adjusting the Settings?
Presenter: Brian Hickman, MRC,CRC, Support Services Coordinator, WY Division of Vocational Rehabilitation
12:30 - 1:30 pm Lunch: On Your Own
1:30 - 2:45 pm
"What We Learned Together, What We Recommend for the Future and Let's Start a Conversation"

Panelists: Carri George, Organization Consultant, University of Arkansas CURRENTS
Darlene A.G. Groomes, Ph.D., Associate Professor, Department of Human Development and Child Studies, Oakland University, Rochester, Michigan
Kathe Matrone, Ph.D., CRC, Director, Center for Continuing Education, University of Washington
David Vandergoot, Ph.D., Founder and President, Center for Essential Management Services, Greenlawn, NY
JoAnn Wood, MEd., CRC, LPC, Chief of Rehabilitation Field Services, North Carolina Division of Services for the Blind
Michael Shoemaker, MA, CRC, L VRC, CPM, Program Planning and Evaluation Specialist, Utah State Office of Rehabilitation

Location: Aububon Ballrooms B & C
2:45 - 3:00 pm
Wrap-Up and Closing Remarks

by Michael Shoemaker, M.A., CRG, LVRC, CPM, Program Planning and Evaluation Specialist, Utah State Office of Rehabilitation
3:00 - 4:30 pm
Summit Planning Committee:

All Summit Planning Committee members will meet in the White Ibis

Contact Information

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