AGCCE Conference 2012

St. Louis, Missouri
Tuesday, May 15, 2012
                                                         About AGCCE

Come to the Show-Me State, we'll show you:

  • Gov contact centers come in all shapes and sizes - see the methods used by other cities to launch their centers
  • You've mastered communicating with your citizens - now if only communicating with the operating departments were as easy!  Learn tricks from other cities about building that relationship.
  • Sure, they are nice-enough when they call, but what are the citizens saying behind your back?  Hear about methods to help you manage citizen perceptions.
  • Open311 is the latest buzz word - what is it and what does it mean for call centers in the future?  Find out here!
  • Tour the Citizens' Service Bureau - St. Louis City's contact center
  • Tour the United Way 211 contact center
  • Vendor Fair - featuring product demo's throughout the conference!
  • Our ever-popular "round-table" discussion, where attendees  get to share their tips and tricks with each other.
  • Dinner Tuesday evening on top of the city at Joe Bucks rooftop bar!
  • Dinner Wednesday evening at the world renowned Missouri Botanical Garden (get a glimpse of the Chinese Lantern Festival being set up
  • NEW EVENT - Tours of St. Louis City neighborhoods Thursday afternoon
View Printable Agenda -Updated 4/13/2012!


Contact Information

  • Conference Host, Cindy Riordan

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