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AGCCE Conference 2012
Tuesday, May 15, 2012
Come to the Show-Me State, we'll show you:
Gov contact centers come in all shapes and sizes - see the methods used by other cities to launch their centers
You've mastered communicating with your citizens - now if only communicating with the operating departments were as easy! Learn tricks from other cities about building that relationship.
Sure, they are nice-enough when they call, but what are the citizens saying behind your back? Hear about methods to help you manage citizen perceptions.
Open311 is the latest buzz word - what is it and what does it mean for call centers in the future? Find out here!
Tour the Citizens' Service Bureau -
's contact center
211 contact center
Vendor Fair - featuring product demo's throughout the conference!
Our ever-popular "round-table" discussion, where attendees get to share their tips and tricks with each other.
Dinner Tuesday evening on top of the city at Joe Bucks rooftop bar!
Dinner Wednesday evening at the world renowned Missouri Botanical Garden (get a glimpse of the Chinese Lantern Festival being set up -www.mobot.org/lanternfestival)
NEW EVENT - Tours of St. Louis City neighborhoods Thursday afternoon
View Printable Agenda -Updated 4/13/2012!
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Conference Host, Cindy Riordan
Special thanks to our sponsors:
TrustWave - Trusted Commerce
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