Celent's 2014 Innovation & Insight Day

New York, New York
Thursday, April 03, 2014


"Shoot for the moon. Even if you miss, you will land among the stars."
     ---Les Brown

April 2nd

Celent Roundtable: Exploring Digital in Financial Services


April 3rd

8:00 a.m.
Registration and Networking Breakfast

Sponsored by HP

8:45 a.m.
Welcome and Opening Comments

The Final Frontier

Craig Weber, CEO, Celent

Having exhausted the traditional models of doing business, the financial services industry is ripe for change and innovation. Some of this change is being mandated by regulators. Other disruptions are coming from customer demands and requirements as new devices and technologies are introduced. This session will set the stage for the day by highlighting the shifts in the market and offering a glimpse of what the future holds.

9:15 a.m.
Keynote Session
A Successful Landing: One Giant Leap for the Industry

Richard King, Founder and CEO, ingenie

Richard will share his story of successfully winning over a young, digitally-savvy audience who demand a personalzed, one-to-one experience. Find out how ingenie marry data with authentic customer engagement to influence lower-risk driving behavior.

10:00 a.m.
Networking Break

Sponsored by Indra

10:30 a.m.
Traversing the Innovation Constellations, the Shining Stars of the Industry
The Model Bank and Model Insurer Awards

The Innovation Constellations are your chance to get up close and personal with the individuals and firms who are transforming the banking and insurance industries. Hear firsthand accounts of organizations who dared to shoot for the moon, finding ways to get beyond the theoretical and achieving the practical by implementing successful innovations.

These highly interactive sessions will offer a variety of perspectives as we hear from firms who have not only found success with their initiatives but have also found ways to carry that success forward, by embedding the processes as well. Throughout the day, you will also have the opportunity to wander freely through the Constellations, and experience multimedia presentations of their success stories. You will walk away armed with the tools you need to chart your own journey to the stars.

Constellation Timetable
(each presentation consists of a panel discussion and award presentation with 10 minutes set aside for Q&A and networking)

10:30 a.m.
  Ursa Major Station

Model Insurer:

Jamie Macgregor, Senior Vice President, Celent

Our Model Insurer Award submissions just keep getting better. They continue to shine a light on what's succeeding in the industry and are a valuable source of validation for some of the trends observed. In this session, we will explore new themes coming out of this year's submissions and predict where we believe the industry is heading with regards to technology innovation. Are we on the mark or off the beam? Join us and give us your thoughts on where we are heading.
 10:30 a.m.
  Orion Station

Model Bank: Digital & Omni-Channel

  1. mBank: Digital Channel Redesign
  2. Standard Bank: Financial Inclusion Program
  3. UMB Bank: Customer Engagement Initiative
  4. US Bank: Mobile Channel Enhancements
Jacob Jegher, Research Director, Celent

Digitization is driving banks to become Omni-Channel -- to present a consistent face and provide consistent information to customers no matter where and how they choose to interact with the bank. Learn the current state of the art by hearing what leaders are doing via our Finalists and learn who takes away top digital banking honors.
10:45 a.m.
  Cassiopeia Station

Model Insurer:
Digital and OmniChannel

  1. Allied Insurance: The Allied Mobile App
  2. John Hancock: The JH Life Briefcase App and JH Marketplace App
  3. Unigarant: STP in Claims Processing
Mike Fitzgerald, Senior Analyst,

We don't yet know the full impact digital will have on the buying and servicing of insurance products
but it's likely to result in radical
changes in how insurance products are consumed and delivered. Hear
from our Finalists the innovative ways they have found to address
the opportunities digital presents. Find out which initiative was chosen to be our Model Insurer in Digital.
 11:05 a.m.
  Aries Station

Model Bank:
Innovation & Emerging Technology


  1. Axis Bank: Relationship-based Pricing Initiative
  2. Commercial Bank of Africa:
    M-Shwari Initiative
  3. USAA: Digital Channel Usability Initiatives
Bob Meara, Senior Analyst,

Technology is now a critical driver shaping banking strategy and fueling innovation. Many banks are overcoming cultural barriers and institutional inertia to deliver exciting new products and services in ways unimagined just a few years ago. Hear about 3 noteworthy innovators and find out who becomes 2014's Model Bank for Innovation and Emerging Technology.
11:30 a.m.
  Taurus Station

Model Insurer:
Legacy Transformation

  1. Aegon UK: Aegon Retirement Choices (ARC) Proposition
  2. Foresters: “FIT” Foresters Invests in Transformation Initiative
  3. ICW Group Insurance Companies: "Snap” Underwriting Transformation for Workers Comp
  4. Saxon Insurance (Cayman Islands): Post-Acquisition Re-branding with Legacy Transformation
Donald Light, Research Director, Celent

Most insurers’ portfolios contain legacy systems. The question is, what should they do to keep their legacy estate from impeding their business strategy? Learn how the Finalists are finding success at transformation and who the winner is.
 11:40 a.m.
  Gemini Station

Model Bank: Legacy and Ecosystem Transformation

  1. Credit Union Australia: Core and Channel System Refresh
  2. Export-Import Bank: Core Banking Transformation
  3. NS&I: Channel Transformation
Dan Latimore, Senior Vice President, Celent

Mobile is likely to be the straw that breaks the legacy camel's back. How are banks around the world responding to the imperative to modernize, and what lessons can our Model Banks provide us?  Find out who takes top honors for transformation of their legacies and ecosystems.

12:15 p.m
  Networking Lunch  12:15 p.m.
  Networking Lunch

1:15 p.m.
  Perseus Station

Model Insurer: Analytics

  1. Bankers Insurance Group: One Click Homeowners Insurance Quotes
  2. Inter Hannover: Risk and Exposure Mgmt.
  3. RSA Insurance Group plc: Automated Fraud Detection Tool
Neil Katkov, PhD, Senior Vice President, Asia, Celent

While ROI remains low, data and analytics are one of the hottest topics in the industry today. Where should you be placing your focus? Join us and learn where our Finalists have placed theirs’ and whether the gamble has paid off. Discover who will be this year's Analytics Model Insurer.
 1:15 p.m.
  Leo Station

Model Bank: Payments

  1. Bankgirot:
    Immediate Payments Initiative
  2. Barclays:
    Payments Infrastructure Re-make
  3. UBS: NFC-enabled UBS Access Card
Zilvinas Bareisis, Senior Analyst, Celent

Years ago banks saw an upstart hone in on one of their core competencies -- payments. As PayPal continues to innovate in this space, see what incumbent banks are doing to combat commoditization. Join us as we crown the Model Bank winner for payments.
1:40 p.m.
  Aquila Station

Model Insurer: Implementation and Best Practices

  1. 1st Central: “Focus” Single View of the Customer Initiative
  2. CNA: Custom Coverage Option for BOP Ins. MetLife: “Life Insurance in a Box”
  3. Millers Mutual Group: Commercial Lines Real Time Rating Initiative Integrated with Agency Systems
Juan Mazzini, Senior Analyst, Celent

You have a strategy and roadmap for your enterprise architecture, but how do you navigate a successful implementation while protecting your investment? Hear how our Finalists managed and achieved their success and find out the year's winners.

Model Insurer: IT Management
 1:50 p.m.
  Libra Station

Model Bank: Cash Management and Trade Finance

  1. ICICI:
    Mobile-based Automation
    of Receipts
  2. Mashreq Bank:
    Integrated Cash Management Solution
  3. Scotiabank:
    Payments and Cash Management Initiative
Jacob Jegher, Research Director, Celent

As corporates rationalize their banking relationships and search for flexibility, banks are charged with footing the bill for migrating from point-to-point solutions. Our Model Bank Finalists delivered innovative thinking on this issue; see what the leaders in the field devised.

2:25 p.m.
Networking Break

2:55 p.m.
Shine On, Like the Moon, and the Stars, and the Sun

Gary Hoberman, Senior Vice President, CIO Regional Application Development, MetLife, Inc.

In 90 days, MetLife leap-frogged their technologies to create a 360-degree customer view. This is not just a story of innovation, it's a story of changing mind-sets to get the seemingly impossible done. Find out how they accomplished this amazing feat and learn how you can jump start the process in your firm.

3:30 p.m.
Second Star on the Right, and Straight on 'til Morning: New Journeys

Mick Simonelli, Principal, Simonelli Innovation

As a leader in your company, how do you position the innovation effort in your company for success?  What are the practical steps that you can take that make innovation a competitive advantage? Mick Simonelli, previously Chief Innovation Officer at USAA, will share his recommendations about what makes a meaningful difference. Join him as he explains how companies can build processes and competencies that allow them to launch, build and sustain an innovation culture.
4:00 p.m.
Craig Weber Lassos Moon

Craig Weber, CEO, Celent

We close with the revelation of this year’s winners of the Model Bank of the Year and Model Insurer of the Year. We will also hear from Craig Weber as he issues his personal challenge to all of you to shoot for the moon and to return next year with new examples of implementing innovation.


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