Washington, District of Columbia
Tuesday, October 14, 2014 is a DBA-Authorized Provider of Continuing Education Credits. And for interested attorney attendees, can offer CLE credits, either before ARM-U or afterwards. If you are interested in obtaining DBA OR CLE credits for participating, please send an email to

October 14, 2014*

8:30-9:00 a.m.

Breakfast and Networking

9:00-10:00 a.m.

Welcome and Keynote

Compliance isn’t just a book on your shelf; it’s a story. Anthony DiResta will guide you through how to tell it. 

This includes building a culture of compliance with clients, vendors and the ever-growing CFPB. 
Anthony has real-world experience – and success – in developing this culture of compliance with his clients, and it has paid off in seamless interactions with the CFPB.

Anthony E. DiResta

10:00-10:30 a.m.


Sponsored by Neustar

10:30 a.m.-11:30  a.m.

Regulatory Forecast: There's More To It than the CFPB

Expert attorneys Ronald Canter, Kim Phan and Anita Tolani will outline what the regulatory future looks like for debt collectors - including the huge role the CFPB will play - and how agencies can prepare for the future right now.

Ron Canter, Anita Tolani, Kim Phan

11:30-12:15 p.m.



12:15-1:30 p.m.

How to Survive a CFPB Audit: Understanding the Scope of a CFPB Investigation

Allyson Baker literally helped write the book the CFPB uses for investigations. Now, she shares her exclusive knowledge on how the CFPB carries out investigations, and how collectors need to conduct a horizontal review of their policies writ large in order to prepare. There are also key regulations the CFPB will focus on regardless of industry; debt collectors need to know where they fall in compliance with these rules.

Allyson Baker

1:30-2:15 p.m.

Service Provider Compliance

P-R Stark

2:15-2:30 p.m.


Sponsored by BillingTree

2:30-4:00 p.m.

The SCRA Theater: Intelligence Briefing and Tactical Training for Debt Collectors

The Servicemembers Civil Relief Act (SCRA) is designed to provide protection for military members as they enter active duty. Following the 2009 financial crisis and the rising number of foreclosures, reports began surfacing about banks and other financial institutions violating the SCRA.

Kirk Jensen and Sasha Leonhardt of Washington, D.C.-based Buckley Sander will provide an in-depth overview of the SCRA - how it affects the financial services industry as a whole, but also specifically how it affects the debt industry.

Kirk Jensen, Sasha Leonhardt

4:00-5:00 p.m.

Optional Breakout Session
We've reserved this last hour of the day to address topics you'd like to return to in-depth, or other topics you'd on which you'd like feedback from your peers.

Or you can choose to relax and start your happy hour early.

5:00-7:00 p.m.
ARM-U Happy Hour
at the Churchill Hotel (across the street)
Sponsored by LexisNexis

October 15, 2014*


Breakfast and Networking


9:00-10:00 a.m.

Welcome and Keynote
How to Fire a Client

Anita Tolani, Jennifer Turrene

10:00-11:30 a.m.

Building the Best CMS

This in-depth panel will cover the important ways in which operations and compliance overlap within a collection agency’s compliance management system (CMS).

You must be able to use your CMS to prove that the operations of your agency – and your vendors – are functioning appropriately. If there’s confusion, disagreement, or no cohesion, it doesn’t matter how sophisticated or robust your CMS is: it will fail, and you will have spent a lot of money on a useless piece of software.

Todd Langusch, Rozanne Andersen, Lacey Jensen

11:30-12:30 p.m.


Sponsored by LexisNexis

*Full agenda subject to change.

Contact Information

  • For more information, contact:
    6010 Executive Blvd. Ste. 802
    Rockville, MD 20852
    T: 240-499-3834

Payment Instructions

  • If paying by check: make out checks to, LLC. You can mail checks to:
    6010 Executive Blvd.
    Suite 802
    Rockville MD 20852
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