Astute Connect 2017

San Antonio, Texas
Monday, September 24, 2018
Agenda
Sunday, April 2
Time Session
6:00 PM - 10:00 PM Welcome Reception
Monday, April 3
Time Track Session
7:30 AM - 8:30 AM Breakfast
8:30 AM - 9:00 AM General Welcome Kickoff
9:00 AM - 10:00 AM General The Future of Customer Experience
10:00 AM - 10:30 AM Networking Break
10:30 AM - 12:00 PM General Best Practice Roundtable Discussions
12:00 PM - 1:00 PM Lunch
1:00 PM - 2:00 PM Astute 101 Identify Trends with Frequency Reports
Masters Optimizing ePowerCenter for Your Business
Executive Real-Time Analytics with Social
2:00 PM - 3:00 PM Astute 101 Easier Authoring with Astute Knowledge
Masters Intelligent Escalation
Executive Consumer Privacy: What Are Your Risks and Responsibilities?
Masters Advanced Reporting Features for ePowerCenter
3:00 PM - 3:30 PM Networking Break
3:30 PM - 4:30 PM Astute 101 Automate, Automate, Automate: Agent Automation in ePowerCenter
Masters Using Social Across the Enterprise
Executive Customer Care:  The Heart of your Organization
6:00 PM Customer Dinners
Tuesday, April 4
Time Track Session
8:00 AM - 9:00 AM Breakfast
9:00 AM - 10:30 AM General Keynote Speaker: Blake Morgan
10:30 AM - 11:00 AM Networking Break
11:00 AM - 12:30 PM General Customer Panel
12:30 PM - 1:30 PM Lunch
1:30 PM - 2:30 PM Astute 101 Identify Trends with Frequency Reports
Masters ePowerCenter Advance Admin Training
Executive Beyond Authoring: Alternative Sources to Expand Your Knowledgebase
Astute 101 Configure Your Agent Desktop
2:30 PM - 3:30 PM Astute 101 Configuring ESP
Masters Intelligent Escalation
Executive Chatbots Are Transforming the Digital Customer Care Landscape
3:30 PM - 4:00 PM Networking Break
4:00 PM - 5:00 PM Astute 101 Social Engagement Within Your CRM
Masters Meeting PCI Regulations with Astute Products
Executive Consumer Experience Maturity Framework
Masters Advanced Reporting Features for ePowerCenter
6:30 PM Stars Over Texas Event
Wednesday, April 5
Time Track Session
7:00 AM - 8:00 AM Breakfast
8:00 AM - 10:00 AM General Product Roadmaps for 2017
10:00 AM - 10:30 AM General Closing Comments
10:30 AM Depart
 

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