Celent Corporate & Business Banking Roundtable: From Disruption to Transformation

San Francisco, California
Tuesday, September 26, 2017


8:00 a.m.
Registration and Breakfast


9:00 p.m.

Welcome and Opening Comments

10:05 p.m.

Emerging Uses of Artificial Intelligence in Banking
Dan Latimore, Senior Vice President, Banking, Celent

Artificial Intelligence has turned the corner; it’s appearing in applications in every industry, and beginning to make its presence felt in banking. What are the key developments in AI, how can banks identify promising use cases, and which parts of AI are ready for experimentation?
10:30 p.m.

  Digitization of Customer Journeys: From Product to Workflows
Alenka Grealish, Senior Analyst, Banking, Celent

As the digital giants set increasingly higher customer expectations, banks are responding by developing a digital strategy that goes beyond the front end to end-to-end customer experience, permeating the entire bank from the front to middle to back office. How can banks improve the customer journeys? How can they extend their reach by embedding themselves in customers’ workflows (e.g., the financial supply chain and trade finance) and lessening their customers’ pain points?
11:30 p.m.

  Wrap up

11:45 p.m.

  Closing Networking and Discussion


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