4th Annual Lean Healthcare Transformation Summit Europe

Amsterdam, Noord-Holland
Monday, October 08, 2018
Pre-Summit Workshops  

Coaching for Development  (details)
Coaching for Development: Fundamental leadership skills to develop a problem-solving culture

How do you build a community of problem solvers? You develop them.

To create an organization filled with problem solvers at all levels, leaders must deepen both their technical competencies in problem-solving and their social capabilities of how to effectively develop others to become capable problem solvers, coaches, and leaders.

During this one-day highly interactive workshop, you will learn how to more effectively support the development of others as problem solvers and coaches through practice and discussion. We will discuss the role that leaders and managers have in developing a problem-solving culture. You will be exposed to fundamental coaching skills that will help you be more effective at developing others, including asking questions, offering observable evidence, and active listening, as well as how research on habit formation and brain science is aligned with problem solving thinking and lean frameworks such as PDCA and A3 thinking.

You will be introduced to the Personal Improvement A3 framework as a method to develop a personal plan for improvement and use the framework as both a learner and coach in the session.

At the end of this session, participants will be able to:

  • Describe the role of leader and manager as coach. 
  • Practice fundamental coaching skills such as asking effective questions, listening with intention, and offering observable evidence as feedback.
  • Describe other essential lean coaching skills, principles, and practices that support building an organization filled with problem solvers.
  • Identify personal improvement opportunities and begin to develop a personal practice plan.
Faculty: Katie Anderson 
Date: 8 October 2018
Schedule: 9:00 - 16:30 
Language: English
Price: € 450,00 
Who Should Attend: Clinical and nonclinical leaders across the healthcare industry  
Add to calendarMonday, October 08, 2018 9:00 AM - 4:30 PM (Central European Time)
  • €450.00 (Standard)
  • €400.00 (Early)

Designing the Plan to Engage Physicians in the Lean Transformation  (details)
Designing the Plan to Engage Physicians in the Lean Transformation

Is your organization working around the medical staff as it attempts to optimize the care delivery process to achieve higher value for patients?  A growing number of organizations are experimenting with successful strategies to work closely with physicians in the improvement of the practice of medicine. 

Catalysis is bringing you an innovative program that addresses the root cause of poor physician engagement in improvement efforts and drives you toward a plan customized for your organization. Facilitated by John Toussaint, MD, the session will be highly interactive, including video footage of gembas where physicians are participating in daily improvement, plus active guidance on your plan. 

Following the completion of this workshop, participants will be able to: 

  • Identify how operational excellence principles transform organizational culture.
  • Explain the role of the CEO and senior leaders in engaging physicians in the lean transformation.
  • Describe the components of a productive medical staff-organization compact.
  • Discuss how the governance structure of the organization contributes to successful collaboration efforts.
  • Identify common pitfalls in the path to engaging physicians in care process redesign.
  • Develop a plan to address engagement barriers specific to their organization.
Faculty: John Toussaint, MD
Date: 8 October 2018
Schedule: 9:00 - 16:30
Language: English 
Price: € 450,00
Who Should Attend: Senior executives, medical directors and physician leaders. Ideally team members attend together.
Add to calendarMonday, October 08, 2018 9:00 AM - 4:30 PM (Central European Time)
  • €450.00 (Standard)
  • €400.00 (Early)

Discover Excellence  (details)
The Discover Excellence workshop is a 2-day workshop, with Day 1 on Monday 8 October and Day 2 on Thursday 11 October 2018.

Discover Excellence

This is the Shingo Institute’s foundational, two-day workshop that introduces the Shingo Model™ and is a prerequisite to the other four Shingo workshops. Discover Excellence introduces the ten Shingo Guiding Principles and the Three Insights to Enterprise Excellence™. Small group discussions and on-site learning at a host organization make this program a highly interactive experience. It is designed to make your learning meaningful and immediately applicable as you learn how to release the latent potential in your organization and achieve enterprise excellence.

In the two days of this workshop, you will absorb knowledge gathered over decades of working with some of the best organizations in the world. You’ll discover how to create ideal results by building a sustainable culture of excellence based on core principles. On the second day of this workshop you’ll learn to see and evaluate—in a real-life setting— how well an existing culture is aligned with guiding principles in order to elicit ideal behaviors.
  • Discuss and understand the The Shingo Model
  • Discover the Three Insights of Enterprise Excellence
  • Evaluate how the Guiding Principles inform ideal behaviors that ultimately lead to sustainable results
  • Describe the behavioral assessment process through an interactive case study and on-site learning
  • Apply what you’ve learned
Leaders around the world invest substantial amounts of time and money on initiatives that sometimes achieve positive results. Sustained improvement, however, is harder to come by. Each new tool becomes another possible solution or “best practice” only to create confusion that often results in what we call the “sugar high” – a temporary boost in results accompanied by a fleeting feeling of victory. After a few such cycles, people begin to believe that sustainable results are elusive and that each new initiative is really just a “flavor-of-the-month” that will quickly be replaced.

The Shingo Model™ is not an additional program or another initiative to implement. Rather, it introduces Shingo Guiding Principles on which to anchor your current initiatives.

At the end of this session, participants will be able to:
  • Recognize how the ten Shingo Guiding Principles and Three Insights of Enterprise Excellence lead to sustained organizational improvement
  • Discuss how the Guiding Principles inform ideal behaviors and how these behaviors lead to sustainable results
  • Use the behavioral assessment process
  • Create a sustainable culture of excellence

Faculty: Eilish Henry
Dates: 8 October AND 11 October 2018
Schedule: 2-days (9:00 - 16:30 both days), Day 1 Beurs van Berlage Amsterdam Conference Centre, Day 2 off-site at hospital-based gemba with transportation provided
Language: English
Price: 
€ 900,00
Who Should Attend: Clinical and nonclinical leaders across the healthcare industry
Add to calendarMonday, October 08, 2018 9:00 AM - 4:30 PM (Central European Time)
€900.00

Introduction to the Improvement Kata and Coaching Kata in English  (details)
Introduction to the Improvement Kata and Coaching Kata in English

This 3-hour workshop will introduce the origins of Toyota Kata and explain the 4-step process of the improvement kata. Through a simulation, participants will be able to experience both the Improvement Kata and the Coaching Kata. The workshop will also address the similarities and differences between Kata and Kaizen events. The workshop will conclude with a segment on Kata and neuroscience.

At the end of this session, participants will be able to:
  • Learn the 4-step process of the Improvement Kata
  • Experience the Improvement and Coaching Kata in action
  • Understand why we need a practice methodology to experiment our way forward

Faculty: Sylvain Landry 
Date: 8 October 2018
Schedule: 9:00 - 12:00
Language: English
Price: € 450,00 
Who Should Attend: Clinical and nonclinical leaders across the healthcare industry that are beginning the lean journey


Add to calendarMonday, October 08, 2018 9:00 AM - 12:00 PM (Central European Time)
  • €225.00 (Standard)
  • €200.00 (Early)

Introduction to the Improvement Kata and Coaching Kata in French  (details)
Introduction to the Improvement Kata and Coaching Kata in French

This 3-hour workshop will introduce the origins of Toyota Kata and explain the 4-step process of the improvement kata. Through a simulation, participants will be able to experience both the Improvement Kata and the Coaching Kata. The workshop will also address the similarities and differences between Kata and Kaizen events. The workshop will conclude with a segment on Kata and neuroscience.

At the end of this session, participants will be able to:
  • Learn the 4-step process of the Improvement Kata
  • Experience the Improvement and Coaching Kata in action
  • Understand why we need a practice methodology to experiment our way forward

Faculty: Sylvain Landry 
Date: 8 October 2018
Schedule: 13:00 - 16:00 
Language: English
Price: € 450,00 
Who Should Attend: Clinical and nonclinical leaders across the healthcare industry that are beginning the lean journey


Add to calendarMonday, October 08, 2018 1:00 PM - 4:00 PM (Central European Time)
  • €225.00 (Standard)
  • €200.00 (Early)

Lean-Go  (details)

Lean-Go

An interactive one-day introductory workshop focused upon lean fundamentals. You will become the employee of a firm that discovers it has lots of problems. You and your firm’s colleagues will have the opportunity to solve many of the firm’s problems with the application lean thinking and tools.

At the end of this session, participants will be able to:

  1. understand how lean thinking can offer benefits for the patients and for quality, security, people, and finally financial goal (4 axes of the true north)
  2. understand the value of the visual management
  3. understand the project management and problem solving trough the A3 thinking
  4. identify wastes and causes
  5. understand and put principles and tools into practice
  6. define the leader’s roles

Faculty: To be announced
Date: 8 October 2018
Schedule: 9:00 - 16:30 
Language: French
Price€ 450,00
Who Should Attend:This workshop is best-suited for beginners

Add to calendarMonday, October 08, 2018 9:00 AM - 4:30 PM (Central European Time)
  • €450.00 (Standard)
  • €400.00 (Early)

Patient-Centered Strategy  (details)
Patient-Centered Strategy

Is your organization committed improving your customers’ experience? Can you quickly adapt to changing customer needs and market conditions with a system to learn rapidly and adjust course? In today’s quick paced environment, learn how to both nimbly develop and test a successful strategy as well as connect the system for managing your strategy to your lean management system.

Strategic planning is the process of choosing a set of breakthrough initiatives that create new, relevant, and differentiating value for patients, and propel the organization toward its vision, or True North; then deploying those initiatives under conditions of uncertainty and competition. You must learn quickly through disciplined, rapid experimentation as you implement these initiatives to create this unique value for customers.

Through this program, learn a framework to define and draft new strategies aligned with achieving your organization's aspirations or True North, focused on creating value for the patient. Learn how to test your most important assumptions and develop fail-fast experiments while balancing these breakthrough initiatives with your improvement system to close the gap on True North, deploying priorities in a respectful way.

At the end of this session, participants will be able to:
  • Learn and practice the key components of a strategic management system in a lean organization
  • Demonstrate how to apply the P-D-S-A cycle to develop and implement clear, concise strategic initiatives to achieve True North
  • Express how the organization's lean management system, continuous improvement, strategy deployment, and True North connect to focus and align work within the organization
Faculty: Jeff Hunter
Date: 8 October 2018
Schedule: 9:00 - 16:30 
Language: English
Who Should Attend: Clinical and nonclinical leaders across the healthcare industry involved in making or implementing strategic decisions
Add to calendarMonday, October 08, 2018 9:00 AM - 4:30 PM (Central European Time)
  • €450.00 (Standard)
  • €400.00 (Early)

Using Leader Standard Work  (details)

Using Leader Standard Work

Most Lean implementations start with a lot of excitement: business results quickly improve, and front-line employees show a high level of engagement. Unfortunately, many times, this excitement is short lived with the process going back to its initial performance leaving front-line employees and leaders disappointed.

The fact of the matter is, using Leaning with processes without changing leadership principles and practices never goes well. This is like putting new wine into old wineskins. An unchanged leadership model will eventually break the new Lean process. To ensure sustainable improvement, Lean requires the set of leadership behaviors and structure that make up the Lean management system. Leader standard work is the glue of Lean management system. It connects Lean tools with Lean thinking and continuous improvement with respect for people.

During this one-day session, participants will be engaged in reflecting on their current activities and the changes needed to become a successful leader in a Lean environment. They will use this reflection to structure their own Leader standard work.

At the end of this session, participants will be able to:

●       Define the role of the leader in a Lean environment.

●       Implement tools to develop successful behaviors with a Lean management system.

●       Use leader standard work to continuously evaluate and improve their performance.

Faculty: Didier Rabino
Date: 8 October 2018
Schedule: 9:00 - 16:30
Price: € 450,00
Language: English
Who Should Attend: Clinical and nonclinical leaders across the healthcare industry

Add to calendarMonday, October 08, 2018 9:00 AM - 4:30 PM (Central European Time)
  • €450.00 (Standard)
  • €400.00 (Early)

 

Contact Information

  • Call Catalysis with any questions at
     +1 920-659-7500

 

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     Thank you to our sponsors:

     If you are interested in becoming a sponsor, contact Rachel Regan at rregan@createvalue.org.