Celent Roundtable | What’s Keeping Banks up at Night – or Should Be: Top Imperatives in Financial Services (Invitation Only)

London
Tuesday, December 04, 2018

Program


8:30 a.m.
    
Registration and Breakfast
                   

 
9:00 a.m.

Welcome and Opening Comments
 
 
9:05 a.m.







Three Reasons Banks Need a New Paradigm for Customer Engagement

Bob Meara, Senior Analyst, Celent

Retail is in a state of rapid, continual evolution. Financial services are no exception. Banks can’t adequately address this rapid change with old technology and dated thinking about customer experience. This session will highlight three impactful trends, explain why a new paradigm for customer experience is needed to address them, and offer implications for banks.
 
 
9:50 a.m.








 

How Banks Can Win in Consumer Payments

Zilvinas Bareisis, Senior Analyst, Banking, Celent

Payments have always been very important to the banks for generating both revenue and valuable insights into customer behaviour. Today, the ways in how consumers shop and pay are evolving rapidly, and banks must keep up. Furthermore, while we want our payments to be frictionless, we also need to feel secure. Can banks win in consumer payments, and if so, how?

 
10:35 a.m.
 

Introducing Celent VendorMatch

 
   
10:40 a.m.    Break
     
10:50 a.m.







 

The Re-Invention and Re-engineering of Payments for the 21st Century

Gareth Lodge, Senior Analyst, Banking, Celent

Cloud, microservices, and platformification are just some of the technology trends rapidly gaining traction. Combined, they challenge the banks to re-think how payments work and what their role in payments should be. So, how should the banks play (and win) in the new payments value chain?
     
11:35 a.m.
  Wrap Up
     
11:45 a.m.
  Closing Networking and Discussion

 
10:35 a.m.
  Introducing Celent VendorMatch
 

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