Celent Roundtable | Optimizing Your Digital Experience (Invitation-only)

New York, New York
Wednesday, May 22, 2019

9:00 AM     

Welcome and Introductions                                          

Tom Scales, Celent, Head, The Americas, Life and Annuities


9:15 AM     

Digital Transformation in the Insurance Industry       

Karlyn Carnahan, Celent, Head, The Americas, Property Casualty Insurance, Americas

The industry is pivoting from seeing ‘digital’ as a project to seeing ‘digital’ as a core value and a fundamental strategic lever to drive financial results.   Moving to a digital model requires insurers prepare their technology, manage the skill sets and create a governance process to manage digital.


9:45 AM     

Innovation and The New AM Best Score                     

Stephen Irwin, Senior Director, AM Best

Innovation has always been important for the success of an insurance company, but with the increased change of pace in society, climate and technology, it is becoming increasingly critical to the long-term success of all insurers. Stephen will provide insight into AM Best's views of the importance of innovation and how they plan on evaluating an insurer's level of innovation by highlighting key elements of the draft innovation criteria procedure that was released in March 2019.


10:45 AM   

Networking Break                                                           


11:00 AM   

Designing and Governing Digital                                   

Donald Light, Celent, Research Director

Rahim Rajpar, John Hancock Insurance Head of Marketing & Direct to Consumer Business

John Kelsh, Allstate  Director, Claims Strategy and Innovation,

The approach to digital is often different than traditional projects in an insurer -- from technology, business, and governance perspectives. While certainly agile, the entire thought process focuses on the end goal - what benefits the user. In this section, our panel will discuss approaches to designing digital projects in their companies and how governance processes need to accommodate digital project requirements.


12:00 PM    

Lunch and Networking 

Why Gen Z and How to Harness Them to Drive Innovation & Growth

Jennifer Openshaw, CEO, Girls With Impact

Have you begun to think about Gen Z?  Hear from national expert Jennifer Openshaw on why corporate leaders are turning their attention to Gen Z to drive their brand, business, and D&I leadership. She’ll cover:

  • ·       New research on the power of young women in business
  • ·       The Gen Z mindset and distinction from millennials
  • ·       An effort to equip 10K Nextgen women leaders
  • ·       Business and HR implications for corporate leaders



1:30 PM      

Preparing for Digital                                                        

Tom Scales, Head, The Americas, Life and Annuities

Felix Kuehlmann –Chief Operations Office, Head of International Program Platform, US                      Commercial Insurance, Zurich North America                     

You know what you want to accomplish, but things have to be done first. Digital brings new techniques and technology into play and often requires new approaches to technology,  new skill sets, new processes like DevOps and new governance processes. This session will focus on the entry into these worlds and  areas of focus from which other insurers can benefit.


2:30 PM 

Implementing Digital                                                      

Mike Fitzgerald, Senior Analyst, Celent

John Bresney – SVP, Enterprise Application Delivery, Selective Insurance

Stig F. Haagensen - VP - Digital Innovation & Accelerators, Northwestern Mutual

In this session, our speakers will present vignettes into their projects – the key objectives, results, and learnings. Hear more about live, digital projects being implemented by insurers. The discussion will identify what (and what not) to do.


3:30 AM     

Closing Thoughts                                                             

Tom Scales, Head, The Americas, Life and Annuities


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