Crisis Intervention in the Workplace: Managing Aggressive Behavior

Clifton, New Jersey
Wednesday, October 01, 2008

 

Agenda

 

7:30-8:00 am   Registration


8:15-8:45am    Introduction

8:15-9:45am    Workplace Violence

-Definition of workplace violence

-Risk factors for workplace violence

-Self assessment of verbal and non-verbal skills in crisis situations

-Definition of horizontal violence

-Regulatory standards and crisis intervention


 
9:45-10:00am  Break

 

10:00-11:30am  Assessing for Violence

                         -Risk factors for violent behavior

                         -Anxiety escalation and intervention

                         -Verbal and non-verbal communication

                         -Limit setting in a therapeutic environment

                         -Staff interventions to diffuse anger


11:30-12:30pm  Lunch

12:30-2:00pm    Team Approach to Take Down and Physical Restraint

                          -Criteria for assessing assaultive behavior

                          -The Team Approach

                          -Personal protective maneuvers

                          -Definition of restraints

                          -Least restrictive measures

                          -Risk factors for restraint use


2:00-2:15pm    Break


2:15-3:45pm    Care of the Patient in Restraints

                        -Demonstration of the physical use of restraint

                        -Legal implications of restraint documentation


3:45-4:00pm    Evaluations/Summary

 

Contact Information

Payment Instructions

  • Please make all checks payable to:
    Epicare Associates, Inc.

    Please send payment to:
    Epicare Associates, Inc.
    585 Bloomfield Ave.
    Suite 5C
    West Caldwell, NJ 07006


    Visa & Mastercard also accepted

Epicare Associates, Inc. is an approved provider of continuing nursing education by NJSNA, an accredited approver, by the American Nurses Credentialing Center's Commission on Accreditation. Provider Number P195 5/07-10.


RegOnlineĀ® by Lanyon is the quick, easy and affordable online event registration and event management software for small and medium-sized events. The solution includes event websites, event marketing tools, mobile event apps, online registration forms, badge maker and more.