2012 Visa Payments Forum - APCEMEA

2012 Visa Payments Forum
Maximizing Your Visa Partnership
6 - 8 March 2012
Marina Bay Sands®, Singapore
Register by 1 February 2012
Registration Deadline Extended to 8 February 2012
Attendees who need to make changes to their existing hotel reservations, please send an email to the hotel directly at groups@MarinaBaySands.com.


Frequently Asked Questions

Q: What is the theme of the 2012 Visa Payments Forum – APCEMEA?
A: The theme of this year’s conference is: Maximizing Your Visa Partnership.

Q: What is the focus of the 2012 Visa Payments Forum – APCEMEA?
A: The Forum will be an important gathering of Visa clients and partners to discuss the opportunities and challenges facing the payments industry around the region and the world.

During the plenary sessions on Tuesday, 6 March and Wednesday, 7 March, speakers from Visa’s executive management team, senior representatives from the financial industry and international opinion leaders will provide their insights into key issues impacting the payments business, including the global economic outlook, innovation in the electronic payments industry and the role of social media in reaching new consumers.

Breakout sessions on Tuesday and Wednesday and workshops on Thursday will delve further into a range of topics including payment products, reaching key customer segments and expanding acceptance. These sessions will deliver practical, actionable information that is intended to deliver both immediate and longer-term value to your business.

Attendees will benefit from best practice case studies and learn about game-changing payment technologies and reaching new customer segments.

Q: What is the format of the 2012 Visa Payments Forum – APCEMEA?
A: The Forum begins with a welcome address by Elizabeth Buse at 9:00 Tuesday, 6 March and closes at 13:30 on Thursday, 8 March. Due to limited seating capacity, this Forum is by invitation only.

Tuesday, 6 March
Plenary and concurrent breakout sessions
Cocktails and dinner

Wednesday, 7 March
Plenary and concurrent breakout sessions
Cocktails and choice of Night Safari or Singapore River Boat Cruise with Singapore Flyer

Thursday, 8 March

Q: What materials will be provided to attendees of the 2012 Visa Payments Forum – APCEMEA?
A: Attendees will be provided with a conference Welcome Kit as well as documents that are relevant to speaker content.

Q: Who should consider attending the 2012 Visa Payments Forum – APCEMEA?
A: The Forum will include topics catering to client executives from card issuing, merchant, acquiring and processing businesses. Topics covered include the global payments landscape and opportunities across various product platforms including debit, prepaid, commercial and premium; payment channel innovation in eCommerce, mobile payments and money transfer; risk and portfolio management, acceptance and processing. The Forum is targeted at senior management of retail banking, product groups and marketing officers all of whom are involved in the development of electronic payment programs.
Q: What attire is suggested during the Forum?
A: We want to encourage a comfortable and relaxed atmosphere for the 2012 Visa Payments Forum – APCEMEA. Therefore, attire for meetings and evening receptions will be business casual. Ties and jackets are not required.

Q: What entertainment will be offered during the Forum?
A: In addition to all of the attractions that Singapore and the Marina Bay Sands® have to offer, Visa has organized activities for the evening of 7 March 2012, including a trip to Singapore’s world-famous Night Safari or a scenic cruise on the Singapore River Cruise with Singapore Flyer.  Both options are outdoors and you should dress comfortably.  You can register for your preferred activity by clicking on the "Register Now" tab on the Forum website: www.regonline.com/2012VPFAPCEMEA.

Q: How can I register for the 2012 Visa Payments Forum – APCEMEA?
A: You can register for the 2012 Visa Payments Forum – APCEMEA by clicking on the “Register Now” tab on the Forum website: www.regonline.com/2012VPFAPCEMEA. Invited delegates that do not have internet access should contact their Visa Business Development Manager for assistance. Due to limited seating, attendance will be granted on a first-come, first-serve basis.

Q: What are the entry requirements for Singapore?
A: Requirements vary depending on your country of citizenship. Delegates should contact their local Singaporean consulate to determine if they need to obtain a visa to visit Singapore, or check with their travel agent. For more information, you may also refer to the Singapore Immigration and Checkpoints Authority website at www.ica.gov.sg/services_centre_overview.aspx?pageid=252&secid=165.

If you should require a signed letter from Visa requesting the Singapore consulate to extend a visiting visa in order for you to attend the Forum, please email visapaymentsforum.apcemea@visa.com. You will need to provide the following information – your name, date of birth, nationality, passport number and country of embarkation.

Q: Where is the venue for the 2012 Visa Payments Forum – APCEMEA?
A: The Forum will be held at the Marina Bay Sands® in Singapore. Marina Bay Sands® is located at 10 Bayfront Avenue, along the Marina Bay waterfront, in the heart of Singapore, only 20 minutes from Changi International Airport.

Marina Bay Sands®
10 Bayfront Avenue
Singapore 018956
Phone: +65 6688 8868
Website: www.marinabaysands.com

Q: Has Visa negotiated special room rates for Forum attendees?
A: Yes, Visa has secured rooms at the Marina Bay Sands®, Singapore and negotiated special group rates of SGD340.00 (approximately US$260) plus applicable taxes per room, per night with arrivals starting on 5 March and departures through 9 March 2011. If your reservation dates are outside this block, Visa will not be able to guarantee room availability or negotiated room rates. If you wish to extend your stay, requests will be met on a first-come, first-serve basis, subject to availability.

If you require a hotel reservation, please proceed to the “Register Now” tab on the 2012 Visa Payments Forum – APCEMEA website. You will be asked first to register for the Forum, and may then proceed to the hotel wizard to book your hotel accommodation.

Q: What costs will I be responsible for paying?
A: Attendees are responsible for their individual travel and hotel guest room charges, taxes, gratuities, incidentals including airport-hotel transfers, etc. and must settle their bills in full with the hotel upon check out. However, there is no cost to attend the Forum. Continental breakfast, lunch, refreshments and evening cocktails will be provided free of charge for registered delegates, as well as the organized activities (Night Safari and Singapore River Cruise with Singapore Flyer) on Wednesday, 7 March.

Q: What is the cancellation policy at the Marina Bay Sands®, Singapore?
A: There is a 72-hour cancellation policy to cancel your hotel reservation. Canceling your hotel reservation on your expected hotel arrival date or failing to show will result in a charge equal to the first night’s stay per room (plus applicable taxes) to your credit card.

Q: What are the facilities like at the Marina Bay Sands®, Singapore?
A: The Marina Bay Sands® Singapore has more than 2,500 rooms and suites with state-of-the-art convention and exhibition facilities, theaters, world-class casino, entertainment and the best shopping and dining in the region crowned by the Sands SkyPark®.  The Hotel at Marina Bay Sands® is perfectly positioned to overlook the buzzing city center of Singapore. No matter which of the 18 different types of rooms you stay in, you will be treated to unforgettable views of the glittering city skyline or the endless serene sea. 

Q: How do I get from the airport to the Marina Bay Sands® Singapore?
A: Taxis are easily available to/from Changi International Airport and from the Marina Bay Sands® Singapore. Your fare is approximately SGD30.00 (US$23) each way. The airport is 20 kilometers from the hotel and the journey will take around 20 minutes.

Q: What is the local time in Singapore?
A: UTC/GMT +8 hours. Singapore is in the same time zone as China and Hong Kong. To check on the time in Singapore, visit your preferred website such as www.timeanddate.com/worldclock.

Q: What is the Singapore currency?
A: The unit of currency is the Singapore dollar (SGD).  Coins: 5¢, 10¢, 20¢, 50¢ and $1 coins.  Bank Notes: $2, $5, $10, $50, $100, $500 and $1,000 Recently, one U.S. dollar exchanged for approximately 1.30 Singapore dollars. Exchange rates will vary according to market conditions. Currency exchange can be made 24 hours a day at the hotel. ATMs for cash withdrawals are common.

Q: What is the electrical voltage in Singapore?
A: Voltage in Singapore is 230 volts, alternating at 50 hertz. Outlets in Singapore accept one type of plug: two parallel flat pins with a ground pin. If your appliances / equipment plugs have a different shape, you may need an adaptor.

Q: What is the weather like in Singapore during March?
A: Singapore experiences warm and fairly humid temperatures throughout the year. Average temperature in March is between 23 to 31 degrees celsius.

Q: What language is commonly used in Singapore?
A: The four official languages of Singapore are Mandarin, Malay, Tamil and English. English is the most common language used and is the language which unites the different ethnic groups.

Q: Will I have the time to explore Singapore during the 2012 Visa Payments Forum – APCEMEA?
A: The formal program begins at 8:00 and ends at approximately 17:30 each day. Visa will be hosting a welcome reception on 6 March (18:30 – 19:00) and dinner on 6 March as well. Cocktails followed by attendees’ choice of a Night Safari or Singapore River Cruise with Singapore Flyer will be offered on 7 March. Delegates interested in exploring Singapore are encouraged to arrive prior to the Forum, or extend their stay.

Q: What are some of the attractions within the Marina Bay Sands® Singapore or in the immediate vicinity?
A: The crowning glory of Marina Bay Sands® is the gravity-defying Sands SkyPark. Perched atop the hotel, 200 meters above the city, this architectural masterpiece features exclusive restaurants and lounges, three 50-meter infinity pools, an observation deck, landscaped gardens and an unrivaled 360° view of the Singapore skyline. 

Shopping - Choose from 300 convenient retail options that include well-known luxury brands, as well as emerging designer labels new to Singapore. You can even take a leisurely boat ride through the mall.  

Casino - The Marina Bay Sands® casino offers a choice of table games to suit all players, from the simplicity and excitement of Money Wheel, to the exhilarating and fast paced action of Roulette.

Cultural, recreation and shopping activities outside the Marina Bay Sands® include:

- Esplanade – Theatres on the Bay (0.5 km / 10 minutes walk)
- Singapore Flyer (0.5 km / 10 minutes walk)
- Suntec City Mall (0.5 km / 10 minutes walk)
- Millenia Walk (0.2 km / 5 minutes walk)
- Marina Square (0.2 km / 5 minutes walk)

In addition, many historical and cultural sites such as Chinatown, Little India, Arab Street, Old Parliament House, Boat and Clarke Quay, the National Museum of Singapore and the Singapore Art Museum are only a 10 minute drive away.  For more ideas on exploring Singapore, visit the official Singapore Tourism Board website at www.yoursingapore.com.

Q: How can I get around Singapore?
A: Singapore has excellent public transport with an efficient network of taxis, buses and the modern Mass Rapid Transit (MRT) rail system.

• Taxi – Taxis can be flagged down 24 hours a day on most roads, and from well-marked taxi-stands available outside most major shopping centres and hotels; alternatively you can call for one by dialing 6552-1111 and you will be channeled to all the taxi firms’ call centre to make a booking.

• MRT – The Mass Rapid Transit (MRT) is a modern, air-conditioned passenger train service with stations island-wide. Trains operate at intervals of between two and a half minutes and eight minutes from 05:30 to 00:30 daily.

• Bus – Singapore boasts an extensive bus network, with frequent service during the day and limited service as late as 04:00 on weekends.  Check at respective bus interchanges or bus stops for arrival/departure timings. Check with the bus driver on the appropriate fare for your destination.

For more information please refer to the following link:

Q: Can you provide me with some information on food served in Singapore?
A: Food in Singapore is a reflection of the cultural diversity in Singapore and is heavily influenced by Malay, Chinese, Indonesian, Indian and even Western traditions. Italian, French, Spanish, Japanese and Korean cuisines are also readily available.