SIR 40th Annual Conference and Exhibit Fair 2010

Jacksonville
Sunday, November 14, 2010
 

     

    Today's Practitioners looking into tomorrow.

See the content of individual "tracks":
(click to see color-coded areas of the agenda as excerpts)

Marketing & Research 

Competitive Intelligence track

Health track

 

Technology / Analytics track

Compare tracks side-by-side

 

But we hope you will also check out the complete agenda, below. There are
topics of general interest and networking opportunities to make the entire 3 day
conference well worth your time.

So many options!

Track Times At-A-Glance:
1. Pre-conference workshop: Insurance Fundamentals
2. Plenary Sessions (all attendees)
3. Marketing and Research sessions
4. Competitive Intelligence track
5. Technology / Analytics track
6. Health track
7. Reception & Exhibit Fair

 

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Complete agenda:

This agenda is subject to change without notice.

Please check this page for updated details about sessions, times, and speakers.

 

Sunday, November 14, 2010

 

9:30am -
10:00am

Check-in for
pre-conference program

 

10:00am -
4:00pm

pre-conference program:

Insurance Fundamentals

Howard Goldstein

Principal

The Glen Ellyn Consulting
Group, LLC

Click to see biography.

 

Click for more information on the Insurance Fundamentals program.

 

5:00pm -
7:00pm

Registration

 

 

6:00pm -
7:30pm

Reception

 

 

6:00pm -
7:30pm

Exhibit Fair

 

 

 

 

 

Monday, November 15, 2010

 

7:00am -
8:00am

Registration, Continental Breakfast, and Networking Opportunity

 

 

Plenary Sessions (for all attendees)

 

8:00am - 8:15am

Welcome and introductory remarks

Gary Hodge
Conference Chair

American Modern Insurance Group
Click to see biography.

 

8:15am -9:00am

Keynote Address

Larry Pentis
CEO - GMAC Insurance -
Personal Lines 

 

9:00am -9:45am

Emerging Issues & Risks

Jeff DeTurris       

AVP – Personal Lines

Insurance Services Office

 

9:45am - 10:15am

Networking Break

 

 

10:15am -11:00am

Research Initiatives That Benefit Our Industry

Julie Rochman

President & Chief Executive Officer

IBHS
Click to see biography.

 

 

The Institute for Business & Home Safety (IBHS) is committed to developing applied-science solutions to reduce the social and economic effects of natural disasters and other property losses. During this informative presentation you will learn about new insurance industry-sponsored initiatives that will help lead the way to more resilient communities and businesses in all parts of the country. You will hear about where the future of property loss mitigation is going and what it will look like when we get there.

 

11:00am -11:45pm

Analytics & Predictive Modeling

Karthik Balakrishnan

Vice President of Analytics  

ISO Innovative Analytics

Click to see biography.

 

11:45pm -
1:00pm

Lunch (provided) and
SIR Annual Business Meeting

 

 

 

Monday: Choose between Marketing and Research sessions and the track on Competitive Intelligence. (Click for a side-by-side view to choose among concurrent sessions.)

 

 

 

 

Marketing and Research Sessions

 

1:00pm -1:45pm

Agency Owner Panel

 

Moderators:

 

Candace Thornton

SVP, Individual Protection & P/C

IXI Corporation

 

Kevin Karl

National Product Research & Development Manager

Kemper Auto and Home

Steve Canty

Agency Owner

Brightway Insurance

Kathy Scott

Agency Owner

State Farm

Joe Perry

Agency Owner

JP Perry Insurance

 

Click to see biographies.

 

A team of agency owners will offer their insights in a free ranging Q&A. Members of the panel represent perspectives from both independent and captive and across the spectrum of personal, commercial, life, and health.

 

1:45pm -2:00pm

Ease of Doing Business:
How Insurers Can Make It Easier To Do Business With Agents

John Donahue
Chief Operating Officer
GMAC Insurance

 

2:00pm -2:45pm

Making Sense of a Common Sense Approach to the Carrier - Independent Agent Relationship

Nort Salz

President & Co-Founder

Deep Customer Connections
Click to see biography.

 

 

Most insurance veterans would agree with the speaker’s business premise that “if you make it easier for your agents to write more business with you, they will.” Initially based on commonsense and hearsay, this premise has been validated by 7 years of Deep Customer Connections’ research in which 40,000 independent agents have participated, describing in both quantitative and qualitative detail what is important about “making business easier” and how carriers perform in that arena. In collaboration with NAMIC, the firm has conducted similar research over a 2 year period with carrier executives on their views of the subject and what initiatives they are taking.

 

The focus of this presentation will be on what the speaker has learned from all that research about why making it easy is not so easy and what you can do about it.

 

 

2:45pm– 3:15pm

 

Networking Break

 

 

3:15pm – 4:00pm

A Pathway Modeling Approach to Understanding Consumer Decision-making Process in Selecting and Renewing Insurance Products

Christina Liao

Vice President – Marketing Science

CMI Research
Click to see biography.

 

 

How can you maximize your resources to acquire more customers and motivate them to purchase more coverage? Do you know how your target customers choose to buy from you or your competitors? How do they think you’re doing on the most important elements that influence their purchase decision? How can you get the customers you have to buy more types of insurance from you?

 

This presentation will discuss a comprehensive pathway modeling approach designed to improve understanding of how “upstream” behaviors influence “downstream” metrics. A case study will compare the likelihood-to-renew model for multi-policy vs. single-policy customers for retention by their current agency.  The company can understand where to allocate resources to retain single-policy holders at the current level. More importantly, by contrasting with the multi-policy holder model, the company can develop strategies to convert a single-policy holder into a multi-policy holder. Implications for marketing and target strategies will be discussed.

 

 

4:00pm-

4:45pm

 

 

Marketing Channels New & Old: Psychological Portals to the Insurance Consumer Mind

John Davis
Managing Director

The Lazarus Group, LLC
Click to see biography.        

 

 

 

Marketing Sciences, like Economics, have begun to embrace the contributions of Psychology to their understanding of consumer decision making. While marketers have more often embraced the statistically predictive nature of data, their understanding of the tools of persuasion that make up the marketing mix has lagged.

 

With a growing number of ways to reach and communicate with consumers – as well as the increasingly persuasive potential of those communications – marketers can better understand how to effectively advertise and entertain. Mr. Davis’ presentation will challenge us to make the most of these channels after considering their full persuasive potential.

 

This session explores how people think – or don’t think – when making (even complex) financial decisions, and how marketers can best utilize the channels available to them to frame their persuasive arguments.

 

Who should attend: personal lines marketers, behavioral researchers, branding & positioning professionals.

 

 

 

 

Competitive Intelligence

 

Answering the tough questions.

 

 

Questions about some lines of insurance really vex researchers because the information is either not filed as it is for personal auto or home (e.g.: boats); or it is included but not identifiable within the stats for those lines (e.g.: motor homes); or underwriters may have wide latitude in adapting the filed rates and forms (e.g.: commercial). In this workshop we will look at how to attack some of those difficult questions.

 

The lines and questions are many and diverse, but we will look for methodology and sources that might be helpful to persons handling very different lines. Participants should return to their jobs with new ideas, techniques, and sources in their tool kit.

Presentations on Monday will set the stage for participative case studies on Tuesday.

 

1:00pm -2:00pm

Leveraging Human Intelligence for Maximum Market Insights

Rick Marchetti

Director – Strategic Research
The Hartford
Click to see biography.

 

 

Most companies have adequate secondary research methods and sources to collect information on competitors but few have mastered the art of using the human source to garner real-time, actionable insights.  This presentation uses a real-life case study to demonstrate the effectiveness of developing a structured and organized system to bolster and supplement intelligence collection efforts.

 

Who should attend: competitive intelligence practitioners, market researchers, product analysts, state managers, etc. in both Personal and Commercial Lines.

 

 

2:00pm -2:45pm

Producing Winning
Intelligence

Bob Lehmann

Vice President, Financial Services
Fuld & Company

 

 

Attacking a challenging question requires a disciplined, replicable approach that includes identifying, among other variables, the questions and level of detail appropriate to the project and to your organization. This session will lead the participant through a process and considerations for establishing such an approach, which will be brought to bear in case studies the following day.

 

 

2:45pm– 3:15pm

 

Networking Break

 

 

3:15pm– 4:45pm

 

Producing Winning
Intelligence

Bob Lehmann

Vice President, Financial Services
Fuld & Company

 

Monday evening (all tracks)

 

5:30pm -
7:00pm

Reception

 

 

5:30pm -
7:00pm

Exhibit Fair

 

 


Tuesday, November 16, 2010

 

7:00am -
8:00am

Registration, Continental Breakfast, and Networking Opportunity

 

 

8:00am -
8:15am

Recap and introductory remarks

Gary Hodge
Conference Chair

American Modern Insurance Group
Click to see biography.

 

8:15am - 8:30am

Social Media Study

Richard Goldman

CEO & Founder

Competiscan

Click to see biography.

 

Many P&C thought leaders report that they expect social media advancement/implementation to remain a virtual unknown during the next few years.  Many are confused with their own strategies and forecasts.  However, some insurance carriers and financial services providers have embraced communications via social media.  This brief session will highlight the results of a study by Competiscan to measure the effectiveness of social media through the eyes of consumers and insurance brokers in order to help companies as they formulate their own strategies.

 

8:30am - 9:15am

Social Media Strategy in
the Insurance Industry

Tom Wetzel

President

Thomas H. Wetzel & Associates

Click to see biography.

 

The debate over if, how, or when insurers should participate in social media causes confusion and concern over a variety of fronts. This presentation will address these issues within a structured, practical framework. This presentation will be very interactive and SIR Members and Conference attendees will be solicited prior to the conference for their key questions, issues, and concerns about social media in the insurance industry. Tom will answer these key questions and address issues of interest.

 

Who Should Attend: Insurance Professionals in all segments (P&C, Personal & Commercial Lines, Life & Health), Competitive Intelligence Professionals, and those involved with Agency Operations.

 

9:15am - 9:45am

Networking Break

 

 

 

 

Tuesday: Choose between the Marketing and Research sessions and tracks on
Health Insurance,
Technology
, and Competitive Intelligence.
(Click for a side-by-side
view to choose among concurrent sessions.)

 

 

 

 

Marketing and Research Sessions

 

9:45am -
11:00am

Trade Association Perspective
Presentation / Panel Discussion

 

Moderated by Mike Murray

Assistant Vice President

Insurance Services Office, Inc.


Click to see biographies.

Robert Detlefsen, Ph.D.

Vice President of Public Policy

NAMIC

 

Donald Griffin

Vice President Personal Lines

PCIAA

 

Patricia A. Borowski

Senior Vice President for Government & Regulatory Affairs

PIA

 

11:00am – 11:45am

Property-Casualty Small Insurers From Static to Strategic:

A Market Impact Study and Analyses of Successful Performers

Clint Harris

Vice President PC Insurance Research

Conning Research & Consulting
Click to see biography.

 

 

In spite of conventional wisdom predicting consolidation in the property-casualty industry and the generally acknowledged advantages of scale, small insurers remain a significant segment of the underwriting capacity. They continue to provide substantive competitive threats to both large and other small insurers as well as new opportunities for strategic partnering or acquisitions. This presentation highlights findings from Conning’s analysis of the strengths and challenges for small insurers and how and where successful small insurers have outperformed the market.

 

The analysis includes all major lines of property-casualty insurance except reinsurance and financial guaranty.

 

Who should attend: Market strategists; Acquisition analysts; Underwriting managers; insurance professionals who work for or compete with small insurers.

 

 

11:45am – 12:30pm

Unleashing the Power of
Analytics in Insurance


Neeraj Arora

Director of Analytics at
Insight and Innovation

Farmers Insurance Group
Click to see biography.

 

Traditional analytics groups tend to be specialized in their capabilities.

Many live in the world of statistics, and are therefore prone to missing the “big picture.”  Some are more like data summarizers, and defer to the client to envision impactful uses of the data. They remain disconnected from  the  C-Suite  simply  because  of  the  “language”  barrier,  and get relegated to a base level support function.

 

A  transformative  analytics  group  must  not only envision the innovative strategy   and  communicate  recommendations  but  also  help  execute  the solution.  This presentation explores the characteristics an analytics strategy team should embrace in order to make a significant impact on the top and bottom line.

 

12:30pm – 1:30pm

Lunch (provided)

 

 

1:30pm - 
2:15pm

Insurance Marketing
Competitive Update


Click to see biographies.

John Coleman

AVP Insurance Services

Mintel Comperemedia

 

Tyler Nitz

Senior Analyst

Mintel Comperemedia

 

 

With so much buzz about emerging marketing channels and changing consumer media habits, how is all that actually affecting direct response and lead generation in traditional insurance marketing channels?    This presentation will explore current marketing trends in our industry, with an emphasis on differing company approaches, what has changed, and what has not.  Key areas covered will be competitive activity and consumer attitudes related to media channels, with a deep dive on direct mail and email, and predictions on where things are headed.

 

2:15pm – 2:45pm

Accelerating Agent & Customer Insight:  Developing a Market Research Online Community

Sandy Lasky

Senior Vice President

ORC Research
Click to see biography.

 

 

Harness the growing power of proprietary online communities as a source of rich agent & customer insight! We will show you how to use social research communities and leverage the voice of the agent and customer. This will position insurers to be better partners with their agents, while also boosting customer satisfaction and loyalty.

 

 

2:45pm -3:15pm

Networking Break

 

 

3:15pm -4:00pm

Online / Channel Insurance
Shopping & Trends

Susan Engleson Kleinman

Director, Insurance Solutions

comScore, Inc.

Click to see biography.

 

This presentation will share with attendees what comScore has learned about what works and what doesn’t in online marketing, based on their tracking of personal lines P&C, life, and health in the online insurance space since 2004.

 

 

4:00pm - 4:45pm

Insurer Advertising Trends

Jaimie Pickles

President

Canal Partner LLC

Candace Thornton

SVP, Individual Protection and P&C

IXI, an Equifax company

 

 

In 2009, insurance carriers spent nearly $600 million in online advertising. The year-over-year increase was 47%. This was an extraordinary result given year-over-year digital ad spending by all other industries was nearly flat. Further, insurer spending exceeded all other industries' in terms of the percent of total ad dollars allocated to online display advertising. In this session, we'll take a look at the makeup of the online insurance consumer and itemize insurer ad spending levels/trends by marketing channel: traditional, paid search, online display, online leads and online video.

 

Health Insurance

 

9:45am -
11:00am

Healthcare reform – What does
 it mean for you and for society and how do you build tactical competitive advantage in this environment?

Richard Skyba

Assistant Director Specialty Products

Regence BlueCross BlueShield

Carol Taylor
Director of Compliance
Beacon Benefit Consulting

We will cover the new PPACA law’s impact at a high level (and humorous manner) and then double click down a few levels to cover how to build tactical advantage to win, including how to use graded benefits, durational effect modifiers, advanced age-band rate sloping, and relationship measuring for success in the upcoming regulatory environment.

11:00am – 11:45pm

Critical Illness Insurance 2011 and Beyond:  The New "Must
Do" Product in U.S. Markets  

Sheila Matheson

Vice President – CI Marketing

Optimum Re Insurance Company

 

See how current events are creating a context in which this crucial financial protection product has new significance for insurers, distribution and the consumer. We will cover what this emerging market is as well as why carriers should jump in, global perspectives, product design & applications and the basic underlying need for critical illness protection.
 

 

11:45pm – 12:30pm

Market based benefit design: An innovative approach to lower healthcare costs.

John Pickering

Principal & Consulting Actuary

Milliman Seattle Health Practice

 

For too long providers have been setting the prices and consumers have been insulated from those prices. Provider contracting has not controlled costs. Hear about a proposal that would use market forces to rein in medical trend and increases in medical insurance premiums.
 

 

12:30pm – 1:30pm

Lunch (provided)

 

 

1:30pm - 
2:15pm

Is it now safer and cheaper to cover Lasik vs. the traditional vision benefits approach? 

Robert A. Levine, O.D.

Qualsight Lasik

 

Ray Martin, FSA
Owner

MarACon, LLC

 
Click to see biographies.

 

Since LASIK (laser in-situ keratomileusis) was approved by the FDA in 1995, more than 15 million procedures have been performed in the United States and more than 28.3 million world-wide, as reported by Market Scope, an industry ophthalmic market research firm.  According to these numbers, LASIK is the most common elective surgery in the U.S. LASIK is also considered one of the most successful and safe elective procedures. In this session, learn about the safety and efficacy of LASIK vs. the risk of long-term contact lens wear and the ease of setting up a funded or unfunded LASIK benefit to generate long term savings of traditional vision benefit dollars.

 

2:15pm – 3:00pm

Personalized medicine and pharmacogenomics: impacts
from the brave new world of personalized medicine?

Karen Beauchamp R.Ph, CGP 

Strategic Account Consultant

Humana Rx

Click to see biography.

 

 

 

 

The advent of personalized medicine, which targets individualized treatment and care based on personal and genetic variation, is a disruptive innovation that will create both opportunities and challenges for traditional healthcare and emerging market participants.  Personalized medicine has the potential to reduce payers’ costs in the long term by providing the precise diagnostics required to avoid unnecessary or ineffective treatments, prevent adverse events, develop prevention strategies, and deliver more effective, targeted therapeutics.

 

 

3:00pm -3:15pm

Networking Break

 

 

3:15pm -4:00pm

21st century dental products

Roger Schultz

President

Simple Benefit Plans

 

 

Learn about the inherent superiority of dollar based dental design vs. traditional dental benefits.  A representative of the Consumer Directed Benefits Association will talk about the vast superiority of dollar based dental and trends happening with these products vs. the traditional approach of procedure based / managed care dental benefits. The session will include a review of significant utilization, claims, and plan performance data; a look at what traditional dental plans actually pay as a percentage of incurred claims; measuring a plan's performance via ratios; alternative plan designs that promote individualized patient care and the procedures for the best long term outcomes; dental office economics and the use of PPOs, impact on time, services, education, and quality; alternative funding of these plans and policyholder retention.

 

 

4:00pm -4:45pm

The Business Opportunity that Health Reform created in 
Medicaid Managed Care

Todd Guren

Product Development Manager

Providence Health Plan

 

 

With Medicaid membership expected to grow 25% nation-wide by 2016, there is an opportunity for payers and providers.  Health insurers can create new systems of care and financing in partnership with providers who understand how to provide effective health care for this medically complex population. 

 

 

4:45pm – 5:30pm

Advanced segmentation methodologies for
health insurance companies

Click to see biographies.

Jim Laiderman

VP, Financial Services

The Nielsen Company

Julie Pabich

Director, Product Leadership

The Nielsen Company

 

 

 

This session is about the process of enrollment, building actionable segmentation, and implementing enterprise-wide change.  See how major health insurance companies are using segmentation to change the way they look at their customers and understand potential in their markets.  The session will focus on how to segment those buying individual coverage, the uninsured, and niche populations such as the Aging Baby Boomers.  You will take away a clear understanding of how to develop a 360 degree view of the consumer, which means looking both inside and outside your customer file.

 

 

Technology

 

1:30pm -2:45pm

What is the state-of-the-art in analytical technology for carriers?

Click to see biographies.

Tim Prunk

Consultant

Acxiom
 

Rich Babel, FCAS, MAAA

Vice President

LexisNexis

Katie DeGraaf

Consultant

EMB

Tom McCarthy

Executive Vice President

Mitchell Medical

John Lorimer
Vice President

LexisNexis

 

Computing power has brought all functions of the insurance industry a long way in recent years, but “you ain’t seen nothin’ yet”! A team assembled from leading providers will look at the current state of the art and what is ahead in analytical and modeling tools for insurance marketing, pricing, claims, retention, and underwriting.

 

2:45pm– 3:15pm

 

Networking Break

 

3:15pm– 4:45pm

 

What is the state-of-the-art in analytical technology for carriers?
(continued)

 

 

 

 

 

 

 

Competitive Intelligence

 

1:30pm -2:45pm

Answering the tough questions.


Click to see biographies.

Rick Marchetti
Director – Strategic Research
The Hartford

Steve Micksch
Product Operations Consultant
Allstate Insurance

 

Carol Smith

Competitive Intelligence Director
Progressive Insurance

 

Rick Talbot
AVP, Market Planning & Analysis
American Modern Insurance Group

 

Alice Young

American Family Insurance

 

Day two of the Competitive Intelligence workshop continues our look at handling questions for which filed data is not so available. On Tuesday we will apply the principals discussed the day before to specific questions, with the aim of identifying approaches and tools participants can use on the job.

 

2:45pm– 3:15pm

 

Networking Break

 

3:15pm– 4:45pm

 

Answering the tough questions.
(continued)

 

 

 

 

Tuesday evening (all tracks)

 

5:30pm - 7:00pm

Reception

 

5:30pm - 7:00pm

Exhibit Fair

 

 

 

 

Wednesday, November 17, 2010

 

7:00am -
8:00am

Continental Breakfast and
Networking Opportunity

 

Plenary Sessions (for all attendees)

 

8:00am -
8:15am

Recap and introductory remarks

Gary Hodge
Conference Chair

American Modern Insurance Group
Click to see biography.

 

8:15am -
9:45am

Analyst Perspective

Presentation / Panel Discussion

 

Moderated by Mike Murray

Assistant Vice President

Insurance Services Office, Inc.

 

Click to see biographies.

Andrew Colannino

Vice President for P/C Ratings

A.M. Best

 

Laline Carvalho

Director

Standard & Poors

 

James B. Auden, CFA

Senior Director

FitchRatings

 

9:45am -
10:15am

Networking Break &
Hotel Checkout

 

10:15am -
11:00am

Solving Your Customers’ Newest and Biggest Problems: Developing New Products to Gain and Retain Amid Changing Customer Needs

Jack Korte

Vice President – Client Services

MRSI Research

 

 

Over the last few years, businesses and consumers alike have faced some of the most financially challenging times in U.S. history.  Thousands of businesses have failed that traditionally relied on the “tried and true”.  Meanwhile, revenues that were once presumed are no longer achievable, causing decision-makers to seek out new ways to reduce costs while trying to find new opportunities.

 

This presentation is intended to assist insurers to grow their businesses as customers are particularly cautious in their planning.  The session focuses on your critical need to develop new products and services.  It describes various tools, proven techniques and successful processes used to identify unmet customer needs, screen potential product offerings and ultimately make confident decisions regarding products that can improve your ROI in a competitive marketplace.  Developing internal benchmarks for success will be discussed, with insights provided to those dealing in personal lines, commercial, life/health and property/casualty lines.  

 

The session is applicable to Insurance Professionals responsible for Strategic Planning, Product Development, Marketing, and Marketing Research, Sales and Business Development, and Customer Insights.

 

 

11:00am -
11:45am

Commercial Customer Segmentation Strategies

Howard Goldstein

Principal

The Glen Ellyn Consulting
Group, LLC

 

During this session we will take attendees from “concept to cash”; that is, move an organization from thinking about doing target marketing to putting profitable business on the books. Included are reasons for becoming target/niche marketing driven; descriptions of various ways in which to segment the commercial market; discussion of some costs involved with target/niche marketing; identifying potential organizational challenges in moving to a target marketing oriented company; discussion of challenges to agents and brokers in dealing with target marketing programs; providing a proven process for taking an organization from a generalist to a target/niche markets focused company.

 

Issues addressed are based upon real life experiences and include both successes and failures in implementing programs. The techniques described have worked in the small, medium and large commercial markets. The processes described have been taught and successfully implemented   throughout North America, Europe and Asia.

 

11:45pm – 12:00pm

Wrap Up and Closing Comments

 

Prize Drawings
Must be present to win.

Only paid or coupon attendees are eligible. Board & staff not eligible.

Gary Hodge
Conference Chair

American Modern Insurance Group
Click to see biography.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 


 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Contact Information

  • Email: sir.mail@comcast.net; sir.pam@comcast.net
    Phone: 317-398-3684

Payment Instructions

  • Use your Master Card, Visa, or American Express. Or send us your check before the event. The discounted fee for registrations entered before 1/1/2010 cannot be refunded but the attendee may transfer the registration to another individual. Other cancellations must be received by October 14, 2010 to receive refund.
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