The New Outsourcing & the 2nd Wave of Automation
A Revolution in High-Speed, Low-Cost and Real Innovation
1:00 - 1:20
Registration & Networking
1:20 - 1:35
Frank Casale, Founder, Outsourcing Institute & Institute for Robotic Process Automation & Artificial Intelligence
Daniel Goodstein, President, Outsourcing Institute, Media & Events Business
1:35 – 2:00
2017 Look Ahead at the State of the Digital & Automation Marketplace
David Poole, CEO, Symphony Ventures
Everything is going digital. Everyone knows they must automate. But what really is the current state of the digital and automation landscape? Which trends are taking root? What topics are new, noise, necessary…? Ian explores how today's digital toolset will enable bold transformations in enterprises around the world.
2:00 – 2:30
KEYNOTE: The Digital Workforce is Coming: Time to Prepare
Gregory North, Principal, Digital Transformation, Outsourcing Institute
The Digital Age is here and its changing everything about the way we live and work, including the composition of our workforce. Going forward humans aided by new digital capabilities will collaborate with AI “team members” on new products and services, while “down the hall” bots handle all that front and back office work humans used to do. How will these changes disrupt your industry? How prepared is your organization to capitalize on the opportunities presented by the Digital Workforce? It’s time to move on from the questions of how many jobs of what type will be impacted by automation – they all will. In this session, Gregory North, Principal Advisor on Digital Transformation for the Outsourcing Institute, will discuss how your organization can prepare now to meet the challenges and capitalize on the opportunities presented by the coming Digital Workforce.
2:30 – 3:15
RPA & AI in Action – Case Studies of Real-World Cases with Their Amazing Results
Oded Karev, GM of Advanced Process Automation Line of Business, NICE
Get a view into real-world customer case studies and understand how process automation is benefitting their levels of productivity, accuracy and SLAs. Using the combination of NICE Robotic (unattended) and Desktop (attended) Automation solutions, these customers are able to automate more processes and realize a bigger, quicker ROI.
3:15 – 3:45
3:45 – 4:30
Are in-house automation COEs the right solution?
James Johnson, Client Director, Symphony Ventures
Are Centers of Excellence the answer? A huge amount of focus is on setting up internal capabilities to accelerate and support RPA and Cognitive adoption. We will examine the trend, the options, and the current state of CoEs as a tool for digital transformation.
4:30 – 5:15
Panel Discussion: How to evaluate the digital ecosystem and create a digital operations strategy
Moderator: Frank Casale, Founder, Outsourcing Institute & Institute for Robotic Process Automation & Artificial Intelligence
Paolo Cellino, Principal, Avasant
John Willmott, CEO, NelsonHall
Matz Lukmani, Attribution Product Lead, Google
David Poole, CEO, Symphony Ventures
5:15 - 5:30
Final Takeaways from Symphony Ventures, The Outsourcing Institute & IRPA AI and Q&A
5:30 - 6:30
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