Description

Critical Management Skills for CHC Managers and Supervisors

Hosted by Massachusetts League of Community Health Centers
Facilitated by Lisa Mouscher, Sogence Training and Consulting

This intensive, highly interactive 2-­day training enables CHC managers and supervisors to
develop and hone critical skills to successfully lead and manage employees in today’s
challenging and fast-changing CHC environment



Day 1 (October 17, 2017)

Continental breakfast 8:30 – 9:30 AM, training begins at 9:30 AM sharp.

9:30 - 10:00 Welcome, Introductions and Team-Building

10:00 - 11:15 Behavioral Interviewing and Other Effective Hiring Processes

11:15 - 11:30 Break

11:30 - 12:45 The Art of Management Communication

12:45 - 1:30 Lunch

1:30 - 3:30 Strengthening Employee Engagement, Productivity and Retention through Proactive Performance Management

Day 2 (October 18, 2017)

Continental breakfast 8:30 – 9:30 AM, training begins at 9:30 AM sharp.

9:30 - 12:30 Legal Aspects of Managing Employees

12:45 - 1:15 Lunch

1:15 - 3:30 Creating and Sustaining a Culture of Service Excellence

3:30 - 3:45 Wrap-­up and Close



THIS CLASS FILLS QUICKLY, REGISTER NOW TO ENSURE YOUR PARTICIPATION.

Start Your Registration


You can also register a group.