Registrations are closed - this workshop is full.

If you would like to be added to the waitlist, please contact with the following information:

- your name
- position title
- email address
-- work phone
- organization name and address

Thank you.


Aggression ​and ​violence ​touch ​all ​areas ​of ​society, ​and ​we ​can ​no ​longer ​have ​any ​illusions ​that ​the ​ ​social ​service ​agencies, ​businesses ​or ​schools ​are ​a ​sanctuary.

It ​is ​a ​tragic ​fact ​that ​increasing ​numbers ​of ​people ​choose ​aggression ​or ​even ​violence ​either ​to ​fulfill ​their ​wishes ​or ​in ​an ​attempt ​to ​alleviate ​their ​anger ​and ​sense ​of ​grievance. ​ ​On ​occasion, ​the ​aggressive ​individuals ​are ​not ​customers ​or ​clients, ​but ​co-workers ​or ​employees. ​These ​problems ​are ​compounded ​by ​substance ​abuse ​or ​mental ​illness. ​Aggressive ​behavior ​often ​seems ​to ​occur ​with ​no ​advanced ​warning ​or ​understandable ​reason. ​Because ​of ​this, ​many ​people ​go ​to ​work ​with ​a ​sense ​of ​dread.

Specific ​topics ​to ​be ​addressed ​include: ​ ​
1. ​verbal ​de-escalation ​techniques; ​ ​ ​
2. ​recognition ​of ​patterns ​of ​behavior ​associated ​with ​people ​who ​are ​emotionally ​dis-regulated, ​whatever ​the ​cause, ​and ​methods ​of ​de-escalation ​appropriate ​to ​individuals ​in ​such ​conditions; ​ ​
3. ​basic ​understanding ​of ​behavioral ​patterns ​with ​mental ​illness; ​
4. ​use ​of ​spacing, ​stance, ​vocal ​tone ​and ​the ​eyes ​to ​calm ​an ​individual ​ ​or ​establish ​control.

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