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Terms and Conditions

Cancellations will be accepted only until three weeks before the start date of the Institute. Prior to that date, cancellations must be made in writing (e-mail is acceptable, please confirm that we have received) and funds will be returned, minus a $165 processing fee. There will be no refunds after that date and, if an intended participant cancels after that date or is a no-show, the full registration fee will still be owed. We regret that we cannot offer refunds for late cancellations or no shows, however, if your agency would like to substitute another appropriate individual, this can be done with prior approval but may include a fee.