West Edmonton Mall Hotel & Conference Centre
17700 87 Ave NW Edmonton, AlbertaT5T 4V4 Canada
This event is over 70% sold out. Both 2017 ACC Excellence Summits sold out. Don't miss getting your Graduation Ears at the LAST EDMONTON AREA ACC Excellence Summit until 2020; enroll today.
Seats are $1597 per person. What's included, what you will learn and testimonials are below.
Questions and/or AB Job Grant information for this course, Email firstname.lastname@example.org text or call 604.619.9393 / 780.518.1495 Email Us
For nearly three decades, Disney Institute has helped professionals discover ways to positively impact their organizations and the customer they serve through immersion in leadership, service and employee engagement.
There are five powerful lessons in business, lessons carefully developed by the Disney organization in its never-ending pursuit of excellence. These universal pillars of a successful business—leadership, culture, service, brand and innovation—are the keys to sustained business excellence. Together, these lessons forge an enduring bond between inspired leaders, motivated employees, satisfied customers, and an ability to drive stakeholder value.
Throughout these courses, you will discover insights that drive Disney parks and resorts organization and gain awareness of how these insights could be adapted to strengthen your own organizational efforts. ACC Excellence Summit featuring Disney Institute presenting Disney's Approach To Leadership Excellence, Disney's Approach To Employee Engagement, and Disney's Approach To Quality Service
Date: April 24-26, 2018
Time: 8:30am - 4:30pm daily Registration Coffee, Tea and Snacks opens at 7:30 am daily
Location: Fantasyland Hotel West Edmonton Mall Conference Centre 17700 87 Ave NW, Edmonton, AB T5T 4V4
What you will learn? See Below
Cost: $1597 per person Cost includes: 3 Disney Institute course specific participant guides for each day, parking, Wi-Fi, lunch, coffee, tea and treats plus 3 personalized course specific ***Disney Institute Certificates*** to add to your credentials and ***Disney Institute Graduation Ears*** to celebrate YOUR graduation from all three programs 2016/17 testimonials below
What you will learn Day 1 of the ACC Excellence Summit Disney's Approach To Leadership Excellence
Adapt time-tested Disney business insights to assess and improve your organization.
Identify the personal and organizational values that drive you as a leader to carry out your organization's vision.
Establish an alignment of personal values and organizational values to enthusiastically support your organization’s vision.
Understand a leader’s values-infused role in operationalizing culture-building and team support.
Develop strategies to sustain your organization’s values and vision during turbulent times as well as good times.
Build your own personal legacy as a leader.
What you will learn Day 2 of the ACC Excellence Summit Disney's Approach To Employee Engagement
Shape your organization's culture based on desired employee behaviors, and select people who are right-fit for your culture.
Adapt training strategies that ensure employees are confident in their roles by creating a holistic plan that drives employee engagement.
Develop high-quality communication that strengthens your organization's culture and engages your employees.
Create a supportive environment through genuine care, including employee recognition and the elimination of workplace hassles.
What you will learn Day 3 of the ACC Excellence Summit Disney's Approach To Quality Service
Determine how you can differentiate your service to become a provider of choice.
Design quality service standards to create a consistent service experience.
Use tools to gauge the needs, wants, stereotypes and emotions of your customers at an individual level.
Understand the processes necessary to develop a culture that consistently delivers exceptional service.
Recover effectively from a service failure and turn it into an opportunity to strengthen customer relationships.
"The course was transformative to our thinking. The session itself was remarkable in how it brought the concepts to life which provided clarity and deep understanding. I personally came out of the course with a deep belief of what quality service really is and how every single team member at Flaman Group of Companies is so important to making our customers' experiences remarkable.” ~STEVE WHITTINGTON Vice President Marketing and Customer Experience FLAMAN - Group of Companies"
Treating Donors, Clients and Volunteers the Disney Way is an inspiration everyday since taking my very first Disney training in Regina. Bringing the Disney experience to your business or organization is so much fun!!" ~ CINDY FUCHS Vice President - The Canadian Red Cross in Saskatchewan
Disney Institute uses business insights and time-tested examples from Disney parks and resorts worldwide to inspire individuals and organizations to enhance their own customer experience using Disney principles as their guide.
Thank you to Alberta Chambers of Commerce for being the presenting sponsor. Thank you to the Marketing Superstars helping to bring Disney Institute to Edmonton: AWE Alberta Women Entrepreneurs, Junior Achievement of Northern Alberta & NWT, Whitecourt & District Chamber of Commerce
Although Disney Institute is presenting this program, the sponsor of this program, Alberta Chambers of Commerce, and not Disney Institute, is responsible for marketing and promoting this program, and for providing and arranging for the venue, facilities and other items for this program. This includes any food and beverage offered at or in connection with this program. Alberta Chambers of Commerce is not an agent of Disney Institute or its affiliates, and Disney Institute and its affiliates assume no liability relating to the event or for the acts or omissions of Alberta Chambers of Commerce.