This interactive course is delivered over 4 weeks, entirely online. It gives learners the skills and knowledge to manage contracts effectively and handle any performance or other issues that arise. Participants learn how to invoke contract remedies with minimal disruption to the contract deliverables and outcomes, and handle potential contract extensions, modifications, and renewals so that they do not create policy, legal or other risks for their organization. This session also explores the key legal and practical considerations for moving towards termination and transition to a new contractor or service provider.
Participants learn how to analyze, evaluate and document contract performance, and how to ensure that file documentation provides a clear snapshot of how the contract unfolded and how any disputes or issues were resolved. The final step in the procurement and contract management cycle covers the importance of post-contract evaluation and internal team debriefing – capturing the lessons learned to incorporate them into the planning phase of the next contract or project.
• Ethical and professional conduct, managing vendor relationships
• Effective communication strategies, interest-based negotiation principles
• Invoking alternative dispute resolution (ADR) mechanisms such as mediation and arbitration
• Managing measurable contract monitoring plans to ensure goods/ services are delivered in accordance with contract
• Ongoing risk management: anticipate, track, address and monitor
• Management of agreement, progress reports, performance records
• Evaluating deliverables and outcomes against contract requirements
• Negotiating and drafting change orders, amendments and contract modifications while understanding the implications of each
• Timing of payments, release of financial guarantees, holdbacks
• Management of contract performance (positive and negative), handling performance issues, conducting root cause analysis
• Governance provisions, when and how to escalate, invoke, take corrective action
• Managing contract closure and corporate reporting
• Handling contract transition, phased termination and termination procedures
• Conducting internal team debriefing and capturing lessons learned for next procurement cycle
• Review the importance of managing vendor relationships and explore how to apply the win/win approach to your discussions
• Analyze strategies for designing a contract monitoring plan
• Demonstrate how to conduct ongoing risk assessment throughout the contract term
• Define contract governance and identify escalation provisions
• Recognize common performance issues and remedies/incentives that can be used to help address these issues
• Adopt ideas and best practices for continuous improvement through post-contract evaluation
• Define proper file retention and reporting requirement
This course includes mandatory participation in 3 of the 4 weekly online live exercise sessions. Dates and times are below. Please ensure you are available and committed to these live exercise sessions as part of the course prior to registering as cancellation/course transfer based on unavailability is not accepted.
LIVE EXERCISE SESSIONS SCHEDULE
Friday, Oct 13, 2017 (10:00 - 11:30 am Pacific Time)
Friday, Oct 20, 2017 (10:00 - 11:00 am Pacific Time)
Friday, Oct 27, 2017 (10:00 - 11:00 am Pacific Time)
Friday, Nov 3, 2017 (10:00 - 11:00 am Pacific Time)
In addition, you will be required to complete a short, 30 minute introduction and pre-course assessment before the course start date and a 30 minute post-course assessment after the course concludes. Each week you should plan to commit approximately 4 hours to complete course work (including the course modules and weekly live exercise sessions). On average, the course takes 18 hours in total.
RECOMMENDED PREREQUISITE: PSPP 101
COST: $879 (10% discount if 5 or more people register and pay together. Discount applies to all registrations in the group.)
You will receive a follow up email 1-2 weeks prior to the course start date with instructions to access this online course. If you do not receive this email, please contact us for assistance.
Cancellations are not accepted, however, you may substitute another staff member if unable to participate. The staff member must have satisfied all pre-requisites. In order to substitute a participant, please contact us directly.
Please note, if you are planning on accessing your online courses using a mobile device such as a tablet or a smartphone, some course features may not be accessible with these devices. You will need to have access to a computer (PC or Laptop) running Windows or MacOS in order to fully access the course and ensure proper display of all components. Specific requirements are detailed below:
The minimum software requirements for viewing the online modules include the following:
* Adobe Flash Player 6,0,79 or later.
* One of the following Web browsers (the stated version or later):
- Windows: Internet Explorer 6, Firefox 1, Google Chrome, Safari 3, Opera 9.5, Netscape 7, AOL 8, CompuServe 7
- Macintosh: Firefox 1, Google Chrome, Safari 3, Opera 9.5, Netscape 7, AOL 7
- Linux: Firefox 1, Opera 9.5, Konqueror 3.3.1
This course includes audio components – speakers (built in or external) are required. In addition, a phone line will be needed to participate in the live, online exercise sessions.